Babelbeez Headless SDK (@babelbeez/sdk)

Build your own UI for the Babelbeez AI voice agent – custom buttons, call controls, and chat views – while we handle realtime audio, OpenAI Realtime, and connection lifecycle.

The Babelbeez Headless SDK gives you low‑level, event‑driven control of a Babelbeez Voice Agent from the browser.

Note: Using this SDK requires a Babelbeez account and a configured Voice Agent. Sign up at https://www.babelbeez.com.

Use this SDK when you want to:

• Replace the default widget with your own button or call UI
• Show live transcripts in your app
• Combine voice + text input in a single experience
• Orchestrate human handoffs (email / WhatsApp) from your own components

If you just want a drop‑in chat button, use the standard Babelbeez embed instead. This SDK is for developers who want full control over the UX.

Installation

npm install @babelbeez/sdk

Requirements

• A Babelbeez account and at least one configured Voice Agent
• Modern browser with WebRTC and microphone support
• Page served over HTTPS (or localhost) so the browser will allow mic access

Getting your publicChatbotId

In the Babelbeez Dashboard, open your Voice Agent and go to Settings → Embed. Copy the Public Chatbot ID – you’ll pass this into the SDK.

Quick Start: custom start/stop button

import { BabelbeezClient } from '@babelbeez/sdk';

// 1. Create the client
const client = new BabelbeezClient({
  publicChatbotId: 'YOUR_PUBLIC_CHATBOT_ID',
});

let currentState: 'idle' | 'loading' | 'active' | 'speaking' | 'error' | 'rag-retrieval' = 'idle';

// 2. Listen for state changes to drive your UI
client.on('buttonState', (state) => {
  // state: 'idle' | 'loading' | 'active' | 'speaking' | 'error' | 'rag-retrieval'
  console.log('Agent state:', state);
  currentState = state;
  updateMyButton(state); // implement this in your own UI
});

// 3. Listen for live transcripts (user + agent)
client.on('transcript', ({ role, text, isFinal }) => {
  // role: 'user' | 'agent'
  console.log(`${role}:`, text, isFinal ? '(final)' : '(partial)');
  appendMessageToChat(role, text, isFinal); // your own renderer
});

// 4. Wire up your button to connect / disconnect
const startStopButton = document.getElementById('voice-button')!;

startStopButton.addEventListener('click', async () => {
  if (currentState === 'active' || currentState === 'speaking' || currentState === 'rag-retrieval') {
    // Play nice goodbye UX (triggers configured farewell in Babelbeez)
    await client.disconnect('user_button_click');
  } else if (currentState === 'idle' || currentState === 'error') {
    try {
      await client.connect(); // Browser will request microphone access
    } catch (err) {
      console.error('Failed to connect:', err);
    }
  }
});

You’re responsible for implementing updateMyButton and appendMessageToChat in your own DOM or framework components.

Example: building a transcript view

The SDK emits streaming transcripts for both the user and the agent, including partial and final messages. You can use this to build a chat‑like view.

const transcriptContainer = document.getElementById('messages');
let currentLine: HTMLDivElement | null = null;

client.on('transcript', ({ role, text, isFinal }) => {
  // role is 'user' or 'agent'

  const roleAttr = role;

  // 1. Start a new line when role changes or previous line was final
  if (!currentLine || currentLine.dataset.role !== roleAttr || currentLine.dataset.final === 'true') {
    currentLine = document.createElement('div');
    currentLine.dataset.role = roleAttr;
    currentLine.className = role === 'user' ? 'message-user' : 'message-agent';
    transcriptContainer!.appendChild(currentLine);
  }

  // 2. Update the text content with the latest transcript
  currentLine.textContent = text;

  // 3. Mark final utterances
  currentLine.dataset.final = String(isFinal);

  // 4. Auto-scroll
  transcriptContainer!.scrollTop = transcriptContainer!.scrollHeight;
});

Style .message-user and .message-agent in CSS to match your design system.

Example: hybrid text + voice

You can send text input into the same live voice session. The agent will respond via audio, and you’ll still get transcript events.

// e.g. on form submit
async function handleTextSubmit(message: string) {
  try {
    await client.sendUserText(message);
  } catch (err) {
    console.error('Failed to send text message:', err);
  }
}

Note: The voice session must be active (after connect()) for sendUserText to take effect.

Example: handling human handoff

If your agent is configured for human handoff, the SDK will emit events so you can present your own email/WhatsApp UI.

client.on('handoff:show', ({ summaryText, waLink }) => {
  // summaryText: short description of the conversation / request
  // waLink: WhatsApp deeplink if configured, otherwise null
  openHandoffModal({ summaryText, waLink });
});

client.on('handoff:hide', ({ outcome }) => {
  // outcome: 'email_submitted' | 'whatsapp_submitted' | 'cancelled'
  closeHandoffModal(outcome);
});

// When the user submits your handoff form
async function submitHandoff(email: string, consent: boolean) {
  await client.handleHandoffSubmit({ email, consent });
}

// When the user cancels or chooses WhatsApp instead
async function cancelHandoff(viaWhatsapp: boolean) {
  await client.handleHandoffCancel({ viaWhatsapp });
}

The agent behavior, wording, and when handoff is triggered are all configured in the Babelbeez Dashboard.

API Reference

new BabelbeezClient(config)

Create a new client instance.

import { BabelbeezClient } from '@babelbeez/sdk';

const client = new BabelbeezClient({
  publicChatbotId: 'YOUR_PUBLIC_CHATBOT_ID',
});

Config

interface BabelbeezClientConfig {
  publicChatbotId: string;
}

• publicChatbotId (string, required) – The public ID of the Voice Agent from the Babelbeez Dashboard.

Methods

connect(): Promise<void>

Initializes the session via Babelbeez, requests microphone access from the user, and opens a realtime connection to the OpenAI Realtime API.

• Emits buttonState: 'loading' while connecting.
• On success, emits buttonState: 'active' and session:start.
• On failure (e.g. mic denied), emits an error event and buttonState: 'error'.

await client.connect();

disconnect(reason?: string): Promise<void>

Gracefully ends the current session and sends a final usage + transcript summary to Babelbeez.

await client.disconnect();
// or
await client.disconnect('user_button_click');

• reason (optional) – String reason used for analytics and backend handling.
  • Passing 'user_button_click' triggers the configured goodbye message before disconnecting.

initializeAudio(): void

Optional helper to unlock the browser AudioContext in response to a user gesture (click/tap), which can help avoid autoplay restrictions in some environments.

// e.g. on a user click before connecting
client.initializeAudio();

sendUserText(text: string): Promise<void>

Sends a user text message into the active voice session – useful for hybrid chat + voice interfaces.

await client.sendUserText('Hello, do you have pricing for teams?');

• If the agent is currently speaking, the SDK will attempt to interrupt the response before sending the new message.

handleHandoffSubmit(payload): Promise<void>

Notify Babelbeez when the user submits your human handoff form.

await client.handleHandoffSubmit({
  email: '[email protected]',
  consent: true,
});

• email (string) – The user’s email address.
• consent (boolean) – Whether the user consented to be contacted.

handleHandoffCancel(options?): Promise<void>

Notify Babelbeez when the user cancels the handoff form or switches to WhatsApp.

await client.handleHandoffCancel({ viaWhatsapp: true });

• viaWhatsapp (boolean, optional) – Pass true if the user opted to continue via WhatsApp (using the provided waLink). In that case, the SDK will end the voice session after a goodbye.

Events

The client extends a simple EventEmitter interface. Subscribe with client.on(event, listener) and unsubscribe with client.off(event, listener).

Core events

client.on('buttonState', (state) => { /* ... */ });
client.on('transcript', (event) => { /* ... */ });
client.on('error', (event) => { /* ... */ });
client.on('session:start', (event) => { /* ... */ });
client.on('session:end', (event) => { /* ... */ });
client.on('handoff:show', (event) => { /* ... */ });
client.on('handoff:hide', (event) => { /* ... */ });

buttonState

export type BabelbeezButtonState =
  | 'idle'
  | 'loading'
  | 'active'
  | 'speaking'
  | 'error'
  | 'rag-retrieval';

Use this to drive your call control UI (start/stop button, spinners, etc.).

transcript

export interface BabelbeezTranscriptEvent {
  role: 'user' | 'agent';
  text: string;
  isFinal: boolean;
}

• Multiple events are emitted per utterance.
• isFinal: true marks the end of a user or agent turn.

session:start

export interface BabelbeezSessionStartEvent {
  chatbotId: string;
  config: unknown; // snapshot of chatbot configuration
}

Fired when the WebRTC session is fully established and active.

session:end

export interface BabelbeezSessionEndEvent {
  reason: string;
}

Fired when the session terminates (user disconnect, timeout, error, agent‑initiated close, etc.).

error

export type BabelbeezErrorSeverity = 'info' | 'warning' | 'error';

export interface BabelbeezErrorEvent {
  code: string;
  message: string;
  severity: BabelbeezErrorSeverity;
  fatal?: boolean;
}

• When fatal === true, the session has been terminated.
• Use severity to decide how aggressively to update your UI or prompt the user.

handoff:show

export interface BabelbeezHandoffShowEvent {
  summaryText: string;
  waLink: string | null; // WhatsApp deeplink if configured
}

Fired when the AI decides a human is needed. Use this to show your own form/modal.

handoff:hide

export type BabelbeezHandoffHideOutcome =
  | 'email_submitted'
  | 'whatsapp_submitted'
  | 'cancelled';

export interface BabelbeezHandoffHideEvent {
  outcome: BabelbeezHandoffHideOutcome;
}

Fired when the handoff flow is completed or cancelled.

Usage notes

• The SDK is browser‑first and assumes access to navigator.mediaDevices for microphone input.
• Always provide clear UX affordances (e.g. "Start call" / "End call") that map to connect() and disconnect().
• For best results, prompt the user before accessing the microphone and explain what the agent will do.

Further reading

For a full walkthrough of building a custom button and UI, see the guide:

Headless embed: use your own chat button
https://www.babelbeez.com/resources/help/for-developers/headless-embed-custom-button.html

License

MIT