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@babelforce/babelconnect-sdk

v0.45.1

Published

TypeScript SDK for babelconnect — server-authoritative agent state over gRPC-web, native WebRTC audio, and an embeddable agent widget with a bundled legacy bridge.

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Links

Maintainers

timofriedlbabelforcetimofriedlbabelforce

Keywords

Readme

@babelforce/babelconnect-sdk

npm version license

Build a custom softphone with live agent state, typed commands and browser WebRTC audio. Or embed the ready-made agent app in your CRM.

Installation

npm install @babelforce/babelconnect-sdk

ESM-only, ES2022; modern browsers and Node 20+ for control-only use. Browser audio needs HTTPS or localhost and microphone permission. CommonJS callers use dynamic import().

Quickstart — programmatic client (with audio)

Follow the complete TypeScript tutorial. It includes project setup, state rendering, dialing, explicit inbound answering, errors and cleanup. The default browser media auto-answers your own outbound leg; inbound calls and callbacks wait for an Answer click. A bearer token authenticates the client.

Quickstart — control only (no audio)

Use mediaFactory: null, autoAnswer: false for state and commands without audio. Registration still requests WebRTC reachability; restore external-phone routing when the agent takes calls elsewhere. See control-only setup.

Quickstart — embed the agent app

Import BabelconnectEmbed from @babelforce/babelconnect-sdk/embed. Mount with a container, app origin and bearer token. Wait for agent.loaded before commands; call dispose() on unmount. No bundler? The package includes dist/web/babelconnect-embed.iife.js, exposing window.BabelconnectEmbed; current app deployments also serve it under /embed/.

The embedding guide covers token handoff/refresh, themes, sizing, event versions and media ownership across mounts. Legacy mode uses legacyBridge: true plus your legacyAuth hook; set the legacy app's origin/path. The hook must authenticate that app. Theme operations require the current app.

API overview

Client and options · Authentication · Intents · Errors & reconnects.

How it works

The server owns AgentView; the SDK applies snapshots/patches and calls your subscriber. Your UI sends commands and renders their outcomes. Control uses gRPC-web Subscribe + Send; audio uses separate WebRTC media. Closing releases media and the stream, but doesn't revoke the token.

License

Apache-2.0 © babelforce GmbH