coretext-zendesk-mcp-server

Coretext Zendesk MCP Server

This MCP server was generated using the Template Orchestrator and includes the following integrations:

Available Tools

This MCP server provides 22 tools across 1 integrations:

Zendesk Tools

• zendesk_get_user: Retrieve detailed information about a specific user
• zendesk_get_group: Retrieve detailed information about a specific group
• zendesk_get_ticket: Retrieve detailed information about a specific ticket
• zendesk_list_users: List all users with optional pagination
• zendesk_create_user: Create a new user in Zendesk
• zendesk_list_groups: List all agent groups
• zendesk_update_user: Update an existing user's information
• zendesk_list_tickets: List all tickets with optional filtering and pagination
• zendesk_search_users: Search users by email or name
• zendesk_create_ticket: Create a new ticket with subject, description, and user information
• zendesk_delete_ticket: Delete a ticket permanently
• zendesk_update_ticket: Update an existing ticket with new field values
• zendesk_search_tickets: Search tickets using query parameters
• zendesk_get_organization: Retrieve detailed information about a specific organization
• zendesk_get_ticket_events: Get all events for a specific ticket
• zendesk_add_ticket_comment: Add a comment to an existing ticket
• zendesk_get_ticket_metrics: Get metrics for a specific ticket (response times, resolution time, etc.)
• zendesk_list_organizations: List all organizations with optional pagination
• zendesk_bulk_update_tickets: Update multiple tickets at once
• zendesk_create_organization: Create a new organization in Zendesk
• zendesk_get_ticket_comments: Get all comments for a specific ticket
• zendesk_update_organization: Update an existing organization's information

Installation

npm install @coretext-ai-public/coretext-zendesk-mcp-server-1117751d-e05c-4fe8-8f6a-6af870d93b3e

Environment Setup

Create a .env file with the following variables:

ZENDESK_API_TOKEN=your_zendesk_api_token_here
ZENDESK_DOMAIN=your_zendesk_domain_here
ZENDESK_EMAIL=your_zendesk_email_here

Usage

Running the server

# Development mode
npm run dev

# Production mode
npm run build && npm start

Using with Claude Desktop

Add this to your Claude Desktop configuration:

{
  "mcpServers": {
    "coretext-zendesk-mcp-server": {
      "command": "npx",
      "args": ["@coretext-ai-public/coretext-zendesk-mcp-server-1117751d-e05c-4fe8-8f6a-6af870d93b3e"],
      "env": {
        "ZENDESK_API_TOKEN": "your_zendesk_api_token_here",
        "ZENDESK_DOMAIN": "your_zendesk_domain_here",
        "ZENDESK_EMAIL": "your_zendesk_email_here"
      }
    }
  }
}

Instructions for Fetching API Keys/Tokens

• COMING SOON

Advanced Features

Request Cancellation

This MCP server supports request cancellation according to the MCP cancellation specification. Clients can cancel in-progress requests by sending a notifications/cancelled message with the request ID.

When a request is cancelled:

• The server immediately stops processing the request
• Any ongoing API calls are aborted
• Resources are cleaned up
• No response is sent for the cancelled request

Progress Notifications

The server supports progress notifications for long-running operations according to the MCP progress specification.

To receive progress updates:

1. Include a progressToken in your request metadata
2. The server will send notifications/progress messages with:
   • Current progress value
   • Total value (when known)
   • Human-readable status messages

Progress is reported for:

• Multi-step operations
• Batch processing
• Long-running API calls
• File uploads/downloads

Example progress notification:

{
  "method": "notifications/progress",
  "params": {
    "progressToken": "operation-123",
    "progress": 45,
    "total": 100,
    "message": "Processing item 45 of 100..."
  }
}

Generated Information

• Generated at: Thu Oct 23 2025 17:38:48 GMT+0000 (Coordinated Universal Time)
• Orchestrator version: 0.0.2
• Template repository: Coretext-AI-Dev/server-template-v2
• Total endpoints: 22