zendesk-mcp-server

MCP server with zendesk integration

This MCP server was generated using the Template Orchestrator and includes the following integrations:

Available Tools

This MCP server provides 22 tools across 1 integrations:

Zendesk Tools

• zendesk_create_ticket: Create a new ticket with subject, description, and user information
• zendesk_get_ticket: Retrieve detailed information about a specific ticket
• zendesk_update_ticket: Update an existing ticket with new field values
• zendesk_delete_ticket: Delete a ticket permanently
• zendesk_list_tickets: List all tickets with optional filtering and pagination
• zendesk_search_tickets: Search tickets using query parameters
• zendesk_add_ticket_comment: Add a comment to an existing ticket
• zendesk_create_user: Create a new user in Zendesk
• zendesk_get_user: Retrieve detailed information about a specific user
• zendesk_update_user: Update an existing user's information
• zendesk_list_users: List all users with optional pagination
• zendesk_search_users: Search users by email or name
• zendesk_create_organization: Create a new organization in Zendesk
• zendesk_get_organization: Retrieve detailed information about a specific organization
• zendesk_update_organization: Update an existing organization's information
• zendesk_list_organizations: List all organizations with optional pagination
• zendesk_list_groups: List all agent groups
• zendesk_get_group: Retrieve detailed information about a specific group
• zendesk_bulk_update_tickets: Update multiple tickets at once
• zendesk_get_ticket_comments: Get all comments for a specific ticket
• zendesk_get_ticket_metrics: Get metrics for a specific ticket (response times, resolution time, etc.)
• zendesk_get_ticket_events: Get all events for a specific ticket

Installation

npm install @coretext-ai/qa-zendesk-b7c8d9e0-f1a2-4345-a678-789012345679

Environment Setup

Create a .env file with the following variables:

ZENDESK_API_TOKEN=your_zendesk_api_token_here
ZENDESK_EMAIL=your_zendesk_email_here
ZENDESK_DOMAIN=your_zendesk_domain_here

Usage

Running the server

# Development mode
npm run dev

# Production mode
npm run build && npm start

Using with Claude Desktop

Add this to your Claude Desktop configuration:

{
  "mcpServers": {
    "zendesk-mcp-server": {
      "command": "npx",
      "args": ["@coretext-ai/qa-zendesk-b7c8d9e0-f1a2-4345-a678-789012345679"],
      "env": {
        "ZENDESK_API_TOKEN": "your_zendesk_api_token_here",
        "ZENDESK_EMAIL": "your_zendesk_email_here",
        "ZENDESK_DOMAIN": "your_zendesk_domain_here"
      }
    }
  }
}

Instructions for Fetching API Keys/Tokens

• COMING SOON

Generated Information

• Generated at: Thu Jul 24 2025 03:08:00 GMT+0000 (Coordinated Universal Time)
• Orchestrator version: 0.0.2
• Template repository: Coretext-AI-Dev/server-template-v2
• Total endpoints: 22