@d19n/youfibre-odin-sdk
v2.0.336
Published
Type-safe SDK for the ODIN platform with comprehensive entity and action support.
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Readme
ODIN SDK
Type-safe SDK for the ODIN platform with comprehensive entity and action support.
Table of Contents
- Installation
- Quick Start
- Architecture
- API Client
- DB Client
- Entities
- Actions
- Record Wrappers
- Events
- Migration Guide
Installation
npm install @d19n/youfibre-odin-sdkQuick Start
API Client (Frontend/External Services)
import { OdinApiClient } from '@d19n/youfibre-odin-sdk';
// Initialize with OAuth credentials
const odin = new OdinApiClient({
host: process.env.ODIN_HOST_URL,
clientId: process.env.ODIN_CLIENT_ID,
clientSecret: process.env.ODIN_CLIENT_SECRET,
});
// Get a record with typed properties
const order = await odin.orders.get(orderId);
console.log(order.properties?.Status);
// Execute a simple action
await order.activateOrder({ ActivationDate: "2025-01-01" });
// Execute a multi-step flow action
const cboRec = await odin.contractBuyOuts.get(cboId);
await cboRec
.moveCboToApproved({ journeyId: order.id })
.approveCbo(cboRec.id, {
Amount: cboRec.properties.Amount,
FinalBillVerified: cboRec.properties.FinalBillVerified,
})
.execute();
// Create a new record with generic links
const note = odin.notes.new();
await note
.link({ id: orderId, entity: "OrderModule:Order" })
.createNote({ Body: "Customer called about billing" });
// Create a record with typed associations (builder pattern)
await odin.referrals.new()
.createOrderReferral({})
.linkCampaignReferrals(campaign) // Typed association method
.linkOrderReferral({ id: orderId, entity: "OrderModule:Order" })
.execute();DB Client (Backend Services)
import { OdinDbClient } from '@d19n/youfibre-odin-sdk';
// Initialize with principal and dbService (NestJS)
const odin = new OdinDbClient(principal, this.dbService);
// Same API as ApiClient
const workOrder = await odin.workOrders.get(workOrderId);
await workOrder.completeWorkOrder({ ... });Architecture
┌─────────────────────────────────────────────────────────────┐
│ ODIN SDK │
├─────────────────────────────────────────────────────────────┤
│ │
│ ┌─────────────────┐ ┌─────────────────┐ │
│ │ OdinApiClient │ │ OdinDbClient │ │
│ │ (HTTP/OAuth) │ │ (Direct DB) │ │
│ └────────┬────────┘ └────────┬────────┘ │
│ │ │ │
│ └───────────┬───────────────┘ │
│ │ │
│ ┌───────────▼───────────┐ │
│ │ Entity Accessors │ │
│ │ (orders, contacts) │ │
│ └───────────┬───────────┘ │
│ │ │
│ ┌───────────▼───────────┐ │
│ │ Record Wrappers │ │
│ │ (OrderRecord, etc) │ │
│ └───────────┬───────────┘ │
│ │ │
│ ┌───────────▼───────────┐ │
│ │ Action Methods │ │
│ │ (activateOrder...) │ │
│ └───────────────────────┘ │
│ │
└─────────────────────────────────────────────────────────────┘Key Components
| Component | Purpose |
|-----------|---------|
| OdinApiClient | HTTP-based client for frontend/external services |
| OdinDbClient | Direct database client for backend services |
| Accessors | Entity-specific access (.orders, .contacts) |
| Record Wrappers | Typed records with action methods |
| Action DTOs | Type-safe action parameters |
| Properties | Typed entity properties interfaces |
Entities
This SDK includes 191 entities across 12 modules.
CrmModule
| Entity | Description | Types | |--------|-------------|-------| | Account | Account Entity Definition | BUSINESS, MULTIPLE, PRIMARY... | | Address | Address Entity Definition | DEFAULT | | AddressInteraction | AddressInteraction Entity Definition | DEFAULT | | AffiliateCode | AffiliateCode Entity Definition | DEFAULT | | Appointment | Appointment Entity Definition | DEFAULT | | AppointmentCalendar | AppointmentCalendar Entity Definition | DEFAULT | | Campaign | Campaign Entity Definition | ORDER | | Contact | Contact Entity Definition | DEFAULT | | ContactIdentity | ContactIdentity Entity Definition | DEFAULT | | CrmDataset | CrmDataset Entity Definition | ADDRESS, CONTACT, LEAD | | Fingerprint | Fingerprint Entity Definition | DEFAULT | | Lead | Lead Entity Definition | DEFAULT | | NpsSurvey | NpsSurvey Entity Definition | DEFAULT | | Organization | Organization Entity Definition | DEFAULT | | PhoneNumber | PhoneNumber Entity Definition | DEFAULT | | Premise | Premise Entity Definition | DEFAULT | | Premise2 | Premise2 Entity Definition | DEFAULT | | Referral | Referral Entity Definition | ORDER | | Reward | Reward Entity Definition | CASHBACK | | SalesLeaderBoard | SalesLeaderBoard Entity Definition | DEFAULT | | SalesTerritory | SalesTerritory Entity Definition | FIELD_SALES, TELESALES | | TelesalesDashboard | TelesalesDashboard Entity Definition | DEFAULT | | Visit | Visit Entity Definition | DEFAULT |
BillingModule
| Entity | Description | Types | |--------|-------------|-------| | AccountCredit | AccountCredit Entity Definition | DEFAULT | | BillingRequest | BillingRequest Entity Definition | MANDATE, PAYMENT | | Commission | Commission Entity Definition | DEFAULT | | CreditNote | CreditNote Entity Definition | DEFAULT | | Invoice | Invoice Entity Definition | EQUIPMENT, ETF | | InvoiceItem | InvoiceItem Entity Definition | DEFAULT | | Payment | Payment Entity Definition | DEFAULT | | PaymentMethod | PaymentMethod Entity Definition | DEFAULT | | PaymentMethodRefund | PaymentMethodRefund Entity Definition | DEFAULT | | PgAccountValidation | PgAccountValidation Entity Definition | DEFAULT | | PgContact | PgContact Entity Definition | DEFAULT | | PgDirectDebitFile | PgDirectDebitFile Entity Definition | RESPONSE, SUBMISSION | | PgDispute | PgDispute Entity Definition | DEFAULT | | PgFileAllocation | PgFileAllocation Entity Definition | REPORT, SUBMISSION | | PgPaymentMethod | PgPaymentMethod Entity Definition | DEFAULT | | PgReportEvent | PgReportEvent Entity Definition | DEFAULT | | PgSortCodeSubstitution | PgSortCodeSubstitution Entity Definition | DEFAULT | | PgTransaction | PgTransaction Entity Definition | CHARGE, REFUND | | PgVocalink | PgVocalink Entity Definition | DEFAULT | | Transaction | Transaction Entity Definition | DEFAULT |
SchemaModule
| Entity | Description | Types | |--------|-------------|-------| | Activity | Activity Entity Definition | EVENT, NOTIFICATION, TASK | | Config | Config Entity Definition | DEFAULT | | File | File Entity Definition | AFP_INVOICE, CBO_FINAL_BILL, CSV... |
AuditModule
| Entity | Description | Types | |--------|-------------|-------| | ActivityLog | ActivityLog Entity Definition | DEFAULT | | BrskEntityMigrationError | BrskEntityMigrationError Entity Definition | DEFAULT | | DataIssue | DataIssue Entity Definition | DEFAULT | | IssueResolver | IssueResolver Entity Definition | DEFAULT | | PgLog | PgLog Entity Definition | DEFAULT | | PgWebhook | PgWebhook Entity Definition | DEFAULT | | PgWebhookAttempt | PgWebhookAttempt Entity Definition | DEFAULT |
SupportModule
| Entity | Description | Types | |--------|-------------|-------| | AgentStatus | AgentStatus Entity Definition | DEFAULT | | AgentStatusHistory | AgentStatusHistory Entity Definition | DEFAULT | | Case | Case Entity Definition | OUTAGE | | CaseAction | CaseAction Entity Definition | DEFAULT | | CaseQueueListView | CaseQueueListView Entity Definition | DEFAULT | | CoachingSession | CoachingSession Entity Definition | DEFAULT | | KnowledgeArticle | KnowledgeArticle Entity Definition | RELEASE_NOTE, USER_GUIDE | | LinearIssue | LinearIssue Entity Definition | DEFAULT | | Note | Note Entity Definition | DEFAULT | | OutboundDialCampaign | OutboundDialCampaign Entity Definition | DEFAULT | | OutboundDialCampaignCase | OutboundDialCampaignCase Entity Definition | DEFAULT | | OutboundDialSession | OutboundDialSession Entity Definition | DEFAULT | | QaAutoFail | QaAutoFail Entity Definition | DEFAULT | | QaEvaluation | QaEvaluation Entity Definition | DEFAULT | | QaEvaluationAnswer | QaEvaluationAnswer Entity Definition | DEFAULT | | QaReport | QaReport Entity Definition | DEFAULT | | QaRubric | QaRubric Entity Definition | DEFAULT | | QaRubricItem | QaRubricItem Entity Definition | DEFAULT | | QaRubricSection | QaRubricSection Entity Definition | DEFAULT | | QaScorecardQuestion | QaScorecardQuestion Entity Definition | DEFAULT | | QaScorecardTemplate | QaScorecardTemplate Entity Definition | DEFAULT | | Queue | Queue Entity Definition | DEFAULT | | QueueChange | QueueChange Entity Definition | DEFAULT | | SupportTask | SupportTask Entity Definition | DEFAULT | | TwilioActivity | TwilioActivity Entity Definition | DEFAULT | | TwilioTaskQueue | TwilioTaskQueue Entity Definition | DEFAULT | | TwilioWorker | TwilioWorker Entity Definition | DEFAULT |
OrderModule
| Entity | Description | Types | |--------|-------------|-------| | BillingAdjustment | BillingAdjustment Entity Definition | DEFAULT | | ChurnRequest | ChurnRequest Entity Definition | DEFAULT | | ContractBuyOut | ContractBuyOut Entity Definition | DEFAULT | | DeactivationApproval | DeactivationApproval Entity Definition | DEFAULT | | OneTouchSwitch | OneTouchSwitch Entity Definition | GAINING, LOSING | | Order | Order Entity Definition | DEFAULT | | PICRequest | PICRequest Entity Definition | DEFAULT | | Recontract | Recontract Entity Definition | DEFAULT | | ReturnOrder | ReturnOrder Entity Definition | DEFAULT | | SplitOrder | SplitOrder Entity Definition | DEFAULT |
FieldServiceModule
| Entity | Description | Types | |--------|-------------|-------| | BlockageA55 | BlockageA55 Entity Definition | OUTCOME_FORM | | BlockageReportA55 | BlockageReportA55 Entity Definition | OUTCOME_FORM | | Calendar | Calendar Entity Definition | DEFAULT | | ChangeReason | ChangeReason Entity Definition | SA_CANCEL, SA_DELAY, SA_INFORM... | | Engineer | Engineer Entity Definition | DEFAULT | | FieldServiceDispatchedProduct | FieldServiceDispatchedProduct Entity Definition | CPE_ROUTER, MESH | | FieldServiceProduct | FieldServiceProduct Entity Definition | CPE_ROUTER, MESH, MISC... | | InternalInstallAudit | InternalInstallAudit Entity Definition | OUTCOME_FORM | | NetomniaFtth1StageInstallAudit | NetomniaFtth1StageInstallAudit Entity Definition | OUTCOME_FORM | | NetomniaFtth2StageInstallAudit | NetomniaFtth2StageInstallAudit Entity Definition | OUTCOME_FORM | | NetomniaFtthServiceVisitSheet | NetomniaFtthServiceVisitSheet Entity Definition | OUTCOME_FORM | | NetomniaInstallVerification | NetomniaInstallVerification Entity Definition | OUTCOME_FORM | | Noinstall3AuditOfInstallationSheet | Noinstall3AuditOfInstallationSheet Entity Definition | OUTCOME_FORM | | OhAuditOfInstallation | OhAuditOfInstallation Entity Definition | OUTCOME_FORM | | OhExternalAudit | OhExternalAudit Entity Definition | OUTCOME_FORM | | OhInProgressAudit | OhInProgressAudit Entity Definition | OUTCOME_FORM | | OhInstallationAudit | OhInstallationAudit Entity Definition | OUTCOME_FORM | | OhRetroAudit | OhRetroAudit Entity Definition | OUTCOME_FORM | | OntReplacementApproval | OntReplacementApproval Entity Definition | DEFAULT | | OverlayRealA55 | OverlayRealA55 Entity Definition | OUTCOME_FORM | | PermissionToFail | PermissionToFail Entity Definition | DEFAULT | | RemediationOutcomeForm | RemediationOutcomeForm Entity Definition | OUTCOME_FORM | | RemediationRequiredReason | RemediationRequiredReason Entity Definition | OUTCOME_FORM | | Returns | Returns Entity Definition | DEFAULT | | ScheduleSlot | ScheduleSlot Entity Definition | DEFAULT | | ServiceAppointment | ServiceAppointment Entity Definition | DEFAULT | | ServiceAppointmentConfig | ServiceAppointmentConfig Entity Definition | FINANCE, INSPECTION, INSTALL... | | ServiceVisitAudit | ServiceVisitAudit Entity Definition | OUTCOME_FORM | | SiteSpecificRiskAssessmentOutcomeForm | SiteSpecificRiskAssessmentOutcomeForm Entity Definition | OUTCOME_FORM | | SweeperMaintenanceAudit | SweeperMaintenanceAudit Entity Definition | OUTCOME_FORM | | UgAuditOfInstallation | UgAuditOfInstallation Entity Definition | OUTCOME_FORM | | UgExternalAudit | UgExternalAudit Entity Definition | OUTCOME_FORM | | UgInProgressAudit | UgInProgressAudit Entity Definition | OUTCOME_FORM | | UgInstallationAudit | UgInstallationAudit Entity Definition | OUTCOME_FORM | | UgRetroAudit | UgRetroAudit Entity Definition | OUTCOME_FORM | | WayleaveAudit | WayleaveAudit Entity Definition | OUTCOME_FORM | | WorkOrder | WorkOrder Entity Definition | COLLECTION, COLLECTION_AMCO, DISPATCH_AMCO... | | YfAgentLocation | YfAgentLocation Entity Definition | DEFAULT | | YfEquipmentCollection | YfEquipmentCollection Entity Definition | OUTCOME_FORM | | YfFieldServiceVisit | YfFieldServiceVisit Entity Definition | OUTCOME_FORM | | YfFieldVisitOutcomeForm | YfFieldVisitOutcomeForm Entity Definition | OUTCOME_FORM | | YfStockCount | YfStockCount Entity Definition | OUTCOME_FORM | | YfToolAudit | YfToolAudit Entity Definition | OUTCOME_FORM | | YfVanAudit | YfVanAudit Entity Definition | OUTCOME_FORM | | YfWifiSurvey | YfWifiSurvey Entity Definition | DEFAULT |
ServiceModule
| Entity | Description | Types | |--------|-------------|-------| | BngProvision | BngProvision Entity Definition | DEFAULT | | CustomerDevice | CustomerDevice Entity Definition | BATTERY, TV_DEVICE | | CustomerDeviceAta | CustomerDeviceAta Entity Definition | DEFAULT | | CustomerDeviceOnt | CustomerDeviceOnt Entity Definition | DEFAULT | | CustomerDeviceOntRemoval | CustomerDeviceOntRemoval Entity Definition | DEFAULT | | CustomerDeviceRouter | CustomerDeviceRouter Entity Definition | CPE_ROUTER, MESH | | CustomerPhonePorting | CustomerPhonePorting Entity Definition | DEFAULT | | McPendingEvent | McPendingEvent Entity Definition | DEFAULT | | MobileCdr | MobileCdr Entity Definition | DEFAULT | | MobileConfiguration | MobileConfiguration Entity Definition | DEFAULT | | MobileCountryRate | MobileCountryRate Entity Definition | DEFAULT | | MobileEdr | MobileEdr Entity Definition | DEFAULT | | MobileSubscriber | MobileSubscriber Entity Definition | DEFAULT | | ModifyServiceRequest | ModifyServiceRequest Entity Definition | DEFAULT | | MsPendingEvent | MsPendingEvent Entity Definition | DEFAULT | | NetworkDevice | NetworkDevice Entity Definition | OLT | | OltSnapshot | OltSnapshot Entity Definition | DEFAULT | | Outage | Outage Entity Definition | DEFAULT | | Service | Service Entity Definition | DEFAULT | | VoiceConfiguration | VoiceConfiguration Entity Definition | DEFAULT |
NotificationModule
| Entity | Description | Types | |--------|-------------|-------| | Call | Call Entity Definition | DEFAULT | | CallLeg | CallLeg Entity Definition | DEFAULT | | Conversation | Conversation Entity Definition | DEFAULT | | ConversationSummaryFeedback | ConversationSummaryFeedback Entity Definition | DEFAULT | | CustomerDeviceConfiguration | CustomerDeviceConfiguration Entity Definition | DEFAULT | | Email | Email Entity Definition | REFERRAL, SUPPORT, TRANSACTIONAL | | EmailSender | EmailSender Entity Definition | DEFAULT | | EmailTemplate | EmailTemplate Entity Definition | DEFAULT | | Message | Message Entity Definition | CLOSE, EVENT, NUDGE | | NotificationTemplate | NotificationTemplate Entity Definition | DEFAULT | | PushNotification | PushNotification Entity Definition | DEFAULT | | SmsMessage | SmsMessage Entity Definition | INBOUND, OUTBOUND | | SmsTemplate | SmsTemplate Entity Definition | DEFAULT | | TwilioCallEvent | TwilioCallEvent Entity Definition | CALL_RECORDING_EVENT, INBOUND_CALL_EVENT, OUTBOUND_CALL_EVENT... | | TwilioUserUpdate | TwilioUserUpdate Entity Definition | DEFAULT |
ProductModule
| Entity | Description | Types | |--------|-------------|-------| | ConsumptionRate | ConsumptionRate Entity Definition | DEFAULT | | ConsumptionSchedule | ConsumptionSchedule Entity Definition | DEFAULT | | Discount | Discount Entity Definition | DEFAULT | | Offer | Offer Entity Definition | RECONTRACT, STANDARD | | OfferTemplate | OfferTemplate Entity Definition | DEFAULT | | PriceBook | PriceBook Entity Definition | DEFAULT | | Product | Product Entity Definition | BUNDLE, INTERNET, LABOR... | | ProductComponent | ProductComponent Entity Definition | DEFAULT | | Restriction | Restriction Entity Definition | DEFAULT | | Vendor | Vendor Entity Definition | DEFAULT |
ProjectModule
| Entity | Description | Types | |--------|-------------|-------| | Exchange | Exchange Entity Definition | DEFAULT | | Milestone | Milestone Entity Definition | DEFAULT | | Program | Program Entity Definition | DEFAULT | | Project | Project Entity Definition | DEFAULT | | Region | Region Entity Definition | DEFAULT | | Subtask | Subtask Entity Definition | DEFAULT | | Task | Task Entity Definition | DEFAULT |
IdentityModule
| Entity | Description | Types | |--------|-------------|-------| | ImpersonationTracker | ImpersonationTracker Entity Definition | DEFAULT | | Team | Team Entity Definition | DEFAULT | | TimeSlot | TimeSlot Entity Definition | DEFAULT | | User | User Entity Definition | DEFAULT |
Actions
This SDK includes 895 actions.
Action Types
| Type | Description |
|------|-------------|
| CREATE | Creates a new record (no existing record required) |
| UPDATE | Updates an existing record |
| STAGE_TRANSITION | Moves a record to a new pipeline stage (has TARGET_STAGES) |
| MULTI_STEP_FLOW | Multi-step workflow creating/updating multiple records (has stepClasses) |
Actions by Entity
Order
| Action | Type | Event |
|--------|------|-------|
| ActivateOrder | UPDATE | k1.t-hEOJjsDb.OrderModule.Order.Update.ActivateOrder |
| ActivateRecontractOrder | STAGE_TRANSITION | k1.t-hEOJjsDb.OrderModule.Order.Transition.ActivateRecontractOrder |
| CancelOrderForRecontract | STAGE_TRANSITION | k1.t-hEOJjsDb.OrderModule.Order.Transition.CancelOrderForRecontract |
| CancelOrderForRollback | STAGE_TRANSITION | k1.t-hEOJjsDb.OrderModule.Order.Transition.CancelOrderForRollback |
| ChangeBillingDay | UPDATE | k1.t-hEOJjsDb.OrderModule.Order.Update.ChangeBillingDay |
| ClearOrderDeactivateOnDate | UPDATE | k1.t-hEOJjsDb.OrderModule.Order.Update.ClearOrderDeactivateOnDate |
| CreateInstallWorkOrderFlow | UPDATE | k1.t-hEOJjsDb.OrderModule.Order.Flow.CreateInstallWorkOrderFlow |
| CreateRecontractOrder | CREATE | k1.t-hEOJjsDb.OrderModule.Order.Create.CreateRecontractOrder |
| DeactivateOrderDunning | STAGE_TRANSITION | k1.t-hEOJjsDb.OrderModule.Order.Transition.DeactivateOrderDunning |
| ManageCommision | UPDATE | k1.t-hEOJjsDb.OrderModule.Order.Update.ManageCommision |
| MoveBrskMigrationRemediationToCancelled | STAGE_TRANSITION | k1.t-hEOJjsDb.OrderModule.Order.Transition.MoveBrskMigrationRemediationToCancelled |
| MoveBrskMigrationRemediationToDraft | STAGE_TRANSITION | k1.t-hEOJjsDb.OrderModule.Order.Transition.MoveBrskMigrationRemediationToDraft |
| MoveBrskMigrationRemediationToSupply | STAGE_TRANSITION | k1.t-hEOJjsDb.OrderModule.Order.Transition.MoveBrskMigrationRemediationToSupply |
| MoveOrderFromAcceptedToScheduled | STAGE_TRANSITION | k1.t-hEOJjsDb.OrderModule.Order.Transition.MoveOrderFromAcceptedToScheduled |
| MoveOrderFromActiveToPendingCancellation | STAGE_TRANSITION | k1.t-hEOJjsDb.OrderModule.Order.Transition.MoveOrderFromActiveToPendingCancellation |
| MoveOrderFromCancelledToActive | STAGE_TRANSITION | k1.t-hEOJjsDb.OrderModule.Order.Transition.MoveOrderFromCancelledToActive |
| MoveOrderFromDeactivatedToActive | STAGE_TRANSITION | k1.t-hEOJjsDb.OrderModule.Order.Transition.MoveOrderFromDeactivatedToActive |
| MoveOrderFromDraftToAnyStage | STAGE_TRANSITION | k1.t-hEOJjsDb.OrderModule.Order.Transition.MoveOrderFromDraftToAnyStage |
| MoveOrderFromPendingCancellationToActive | STAGE_TRANSITION | k1.t-hEOJjsDb.OrderModule.Order.Transition.MoveOrderFromPendingCancellationToActive |
| MoveOrderFromPreOrderToCancelled | STAGE_TRANSITION | k1.t-hEOJjsDb.OrderModule.Order.Transition.MoveOrderFromPreOrderToCancelled |
| MoveOrderFromSupplyToSold | STAGE_TRANSITION | k1.t-hEOJjsDb.OrderModule.Order.Transition.MoveOrderFromSupplyToSold |
| MoveOrderToActive | STAGE_TRANSITION | k1.t-hEOJjsDb.OrderModule.Order.Update.ActivateOrder |
| MoveOrderToDeactivatedFromActive | STAGE_TRANSITION | k1.t-hEOJjsDb.OrderModule.Order.Transition.MoveOrderToDeactivatedFromActive |
| OderUpdate | UPDATE | k1.t-hEOJjsDb.OrderModule.Order.Update.OderUpdate |
| ReactivateOrderAfterRollback | STAGE_TRANSITION | k1.t-hEOJjsDb.OrderModule.Order.Transition.ReactivateOrderAfterRollback |
| SetOrderAffiliateCode | UPDATE | k1.t-hEOJjsDb.OrderModule.Order.Update.SetOrderAffiliateCode |
| SetOrderCancelDate | UPDATE | k1.t-hEOJjsDb.OrderModule.Order.Flow.SetOrderCancelDate |
| SetOrderCancelOnDate | UPDATE | k1.t-hEOJjsDb.OrderModule.Order.Update.SetOrderCancelOnDate |
| SetOrderDeactivateOnDate | UPDATE | k1.t-hEOJjsDb.OrderModule.Order.Update.SetOrderDeactivateOnDate |
| SetPendingAmcoWorkOrder | UPDATE | k1.t-hEOJjsDb.OrderModule.Order.Update.SetPendingAmcoWorkOrder |
| UpdateOrder | UPDATE | k1.t-hEOJjsDb.OrderModule.Order.Update.UpdateOrder |
| UpdateOtsNotRequiredReason | UPDATE | k1.t-hEOJjsDb.OrderModule.Order.Update.UpdateOtsNotRequiredReason |
ActivateRecontractOrder Target Stages: OrderStageActive
CancelOrderForRecontract Target Stages: OrderStageCancelled
CancelOrderForRollback Target Stages: OrderStageCancelled
DeactivateOrderDunning Target Stages: OrderStageDeactivated
MoveBrskMigrationRemediationToCancelled Target Stages: OrderStageCancelled
MoveBrskMigrationRemediationToDraft Target Stages: OrderStageDraft
MoveBrskMigrationRemediationToSupply Target Stages: OrderStageSold
MoveOrderFromAcceptedToScheduled Target Stages: OrderStageSupply
MoveOrderFromActiveToPendingCancellation Target Stages: OrderStagePendingCancellation
MoveOrderFromCancelledToActive Target Stages: OrderStageActive
MoveOrderFromDeactivatedToActive Target Stages: OrderStageActive
MoveOrderFromDraftToAnyStage Target Stages: OrderStageSupply
MoveOrderFromPendingCancellationToActive Target Stages: OrderStageActive
MoveOrderFromPreOrderToCancelled Target Stages: OrderStageCancelled
MoveOrderFromSupplyToSold Target Stages: OrderStageSold
MoveOrderToActive Target Stages: OrderStageActive
MoveOrderToDeactivatedFromActive Target Stages: OrderStageDeactivated
ReactivateOrderAfterRollback Target Stages: OrderStageActive
WorkOrder
| Action | Type | Event |
|--------|------|-------|
| AddAmcoResponseData | UPDATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Update.AddAmcoResponseData |
| AssignEngineer | UPDATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Update.AssignEngineer |
| AssignWorkOrder | UPDATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Update.AssignWorkOrder |
| CancelInstallWorkOrderFlowSupplier | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.CancelInstallWorkOrderFlowSupplier |
| CancelNotStartedCollectionAmcoWorkOrder | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.CancelNotStartedCollectionAmcoWorkOrder |
| CancelNotStartedDispatchAmcoWorkOrder | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.CancelNotStartedDispatchAmcoWorkOrder |
| CancelServiceWorkOrderFlowSupplier | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.CancelServiceWorkOrderFlowSupplier |
| ChangeWorkOrderStatus | UPDATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Update.ChangeWorkOrderStatus |
| CompleteCollectionInspectionDetails | UPDATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Update.CompleteCollectionInspectionDetails |
| CompleteInstallWorkOrder | UPDATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Update.CompleteInstallWorkOrder |
| CompleteInstallWorkOrderFlow | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.CompleteInstallWorkOrderFlow |
| CompletePrePullWorkOrder | UPDATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Update.CompletePrePullWorkOrder |
| CompleteRemediationWorkOrder | UPDATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Update.CompleteRemediationWorkOrder |
| CompleteServiceWorkOrder | UPDATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Update.CompleteServiceWorkOrder |
| CompleteServiceWorkOrderFlow | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Update.CompleteServiceWorkOrder |
| CompleteServiceWorkOrderFlowSupplier | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.CompleteServiceWorkOrderFlowSupplier |
| CreateCancelCollectionAmco | CREATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Create.CreateCancelCollectionAmco |
| CreateCollectionAmcoReplacementWorkOrder | CREATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Create.CreateCollectionAmcoReplacementWorkOrder |
| CreateCollectionAmcoReplacementWorkOrderFromWorkOrder | CREATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Create.CreateCollectionAmcoReplacementWorkOrder |
| CreateCollectionAmcoWorkOrder | CREATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Create.CreateCollectionAmcoWorkOrder |
| CreateCollectionAmcoWorkOrderFromOrder | CREATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Create.CreateCollectionAmcoWorkOrder |
| CreateCollectionWorkOrder | CREATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Create.CreateCollectionWorkOrder |
| CreateDispatchAmcoWorkOrder | CREATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Create.CreateDispatchAmcoWorkOrder |
| CreateDispatchAmcoWorkOrderFromOrder | CREATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Create.CreateDispatchAmcoWorkOrder |
| CreateDispatchMeshLink | CREATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Create.CreateDispatchMeshLink |
| CreateDispatchMisc1Link | CREATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Create.CreateDispatchMisc1Link |
| CreateDispatchRouterLink | CREATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Create.CreateDispatchRouterLink |
| CreateFinanceWorkOrder | CREATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Create.CreateFinanceWorkOrder |
| CreateInspectionWorkOrder | CREATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Create.CreateInspectionWorkOrder |
| CreateInstallBusinessWorkOrder | CREATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Create.CreateInstall_BusinessWorkOrder |
| CreateInstallWorkOrder | CREATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Create.CreateInstallWorkOrder |
| CreateLinkedWorkOrder | CREATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Create.CreateLinkedWorkOrder |
| CreateLinkedWorkOrderFlow | CREATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Create.CreateCollectionWorkOrder |
| CreateNetworkAdjustmentWorkOrder | CREATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Create.CreateNetwork_AdjustmentWorkOrder |
| CreatePlanningWorkOrder | CREATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Create.CreatePlanningWorkOrder |
| CreatePrePullWorkOrder | CREATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Create.CreatePre_PullWorkOrder |
| CreateRemediationWorkOrder | CREATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Create.CreateRemediationWorkOrder |
| CreateReplacementAmcoWorkOrder | CREATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Create.CreateReplacementAmcoWorkOrder |
| CreateReplacementAmcoWorkOrderFromOrder | CREATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Create.CreateReplacementAmcoWorkOrder |
| CreateServiceWorkOrder | CREATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Create.CreateServiceWorkOrder |
| CreateWayleaveWorkOrder | CREATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Create.CreateWayleaveWorkOrder |
| DefaultInstallWorkOrderEditForm | UPDATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Update.DefaultInstallWorkOrderEditForm |
| DefaultServiceWorkOrderEditForm | UPDATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Update.DefaultServiceWorkOrderEditForm |
| EditCollectionAmcoWorkOrder | UPDATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Update.EditCollectionAmcoWorkOrder |
| FlowStepCompleteCollectionConfirmation | UPDATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Update.FlowStepCompleteCollectionConfirmation |
| FlowStepEnRouteCallConfirmation | UPDATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Update.FlowStepEnRouteCallConfirmation |
| FlowStepEnRouteCollectionConfirmation | UPDATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Update.FlowStepEnRouteCollectionConfirmation |
| InProgressWorkOrderConfirmation | UPDATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Update.InProgressWorkOrderConfirmation |
| ManageSla | UPDATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Update.ManageSLA |
| MoveBusinessInstallFromEnRouteToPending | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveBusinessInstallFromEnRouteToPending |
| MoveBusinessInstallFromInProgressToPending | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveBusinessInstallFromInProgressToPending |
| MoveBusinessInstallFromRemediationRequiredToPending | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveBusinessInstallFromRemediationRequiredToPending |
| MoveBusinessInstallFromScheduledToPending | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveBusinessInstallFromScheduledToPending |
| MoveBusinessInstallToCancelled | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveBusinessInstallToCancelled |
| MoveBusinessInstallToComplete | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveBusinessInstallToComplete |
| MoveBusinessInstallToEnRoute | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveBusinessInstallToEnRoute |
| MoveBusinessInstallToInProgress | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveBusinessInstallToInProgress |
| MoveBusinessInstallToReadyForInstallation | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveBusinessInstallToReadyForInstallation |
| MoveBusinessInstallToSiteSurveyRequired | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveBusinessInstallToSiteSurveyRequired |
| MoveBusinessInstallWorkOrderFromReadyToInstallationToScheduled | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveBusinessInstallWorkOrderFromReadyToInstallationToScheduled |
| MoveCollectionAmcoToCancelled | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveCollectionAmcoToCancelled |
| MoveCollectionAmcoToComplete | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveCollectionAmcoToComplete |
| MoveCollectionAmcoToError | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveCollectionAmcoToError |
| MoveCollectionAmcoToFailedInspection | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveCollectionAmcoToFailedInspection |
| MoveCollectionAmcoToOverridden | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveCollectionAmcoToOverridden |
| MoveCollectionAmcoToPendingInspection | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveCollectionAmcoToPendingInspection |
| MoveCollectionAmcoToPendingPayment | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveCollectionAmcoToPendingPayment |
| MoveCollectionAmcoToPendingReturn | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveCollectionAmcoToPendingReturn |
| MoveCollectionAmcoToReceived | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveCollectionAmcoToReceived |
| MoveCollectionWorkOrderFromAcceptedToEnRoute | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Update.FlowStepEnRouteCollectionConfirmation |
| MoveCollectionWorkOrderFromEnRouteToReceived | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveCollectionWorkOrderFromEnRouteToReceived |
| MoveCollectionWorkOrderFromReceivedToComplete | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Update.FlowStepCompleteCollectionConfirmation |
| MoveCollectionWorkOrderToCancelled | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveCollectionWorkOrderToCancelled |
| MoveCollectionWorkOrderToComplete | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveCollectionWorkOrderToComplete |
| MoveDispatchAmcoToCancelled | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveDispatchAmcoToCancelled |
| MoveDispatchAmcoToComplete | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveDispatchAmcoToComplete |
| MoveDispatchAmcoToEnRoute | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveDispatchAmcoToEnRoute |
| MoveDispatchAmcoToError | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveDispatchAmcoToError |
| MoveDispatchAmcoToFailedDelivery | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveDispatchAmcoToFailedDelivery |
| MoveDispatchAmcoToOverridden | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveDispatchAmcoToOverridden |
| MoveDispatchAmcoToProcessed | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveDispatchAmcoToProcessed |
| MoveDispatchAmcoToReceived | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveDispatchAmcoToReceived |
| MoveFinanceWorkOrderToApproval | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveFinanceWorkOrderToApproval |
| MoveFinanceWorkOrderToCancelled | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveFinanceWorkOrderToCancelled |
| MoveFinanceWorkOrderToComplete | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveFinanceWorkOrderToComplete |
| MoveFinanceWorkOrderToNeedInformation | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveFinanceWorkOrderToNeedInformation |
| MoveFinanceWorkOrderToPurchaseOrder | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveFinanceWorkOrderToPurchaseOrder |
| MoveInspectionWorkOrderToCancelled | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveInspectionWorkOrderToCancelled |
| MoveInspectionWorkOrderToComplete | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveInspectionWorkOrderToComplete |
| MoveInspectionWorkOrderToEnRoute | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveInspectionWorkOrderToEnRoute |
| MoveInspectionWorkOrderToInProgress | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Update.InProgressWorkOrderConfirmation |
| MoveInspectionWorkOrderToRemediation | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveInspectionWorkOrderToRemediation |
| MoveInstallWorkOrderFromEnRouteToPending | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveInstallWorkOrderFromEnRouteToPending |
| MoveInstallWorkOrderFromInProgressToComplete | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveInstallWorkOrderFromInProgressToComplete |
| MoveInstallWorkOrderFromInProgressToPending | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveInstallWorkOrderFromInProgressToPending |
| MoveInstallWorkOrderFromPendingToInProgress | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveInstallWorkOrderFromPendingToInProgress |
| MoveInstallWorkOrderFromRemediationRequiredToPending | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveInstallWorkOrderFromRemediationRequiredToPending |
| MoveInstallWorkOrderFromRemediationToInProgress | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveInstallWorkOrderFromRemediationToInProgress |
| MoveInstallWorkOrderToCancelled | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveInstallWorkOrderToCancelled |
| MoveInstallWorkOrderToEnRoute | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveInstallWorkOrderToEnRoute |
| MoveInstallWorkOrderToInProgress | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Update.InProgressWorkOrderConfirmation |
| MoveInstallWorkOrderToRemediation | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveInstallWorkOrderToRemediation |
| MoveInstallWorkOrderToScheduled | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveInstallWorkOrderToScheduled |
| MoveNetworkAdjustmentWorkOrderToCancelled | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveNetworkAdjustmentWorkOrderToCancelled |
| MoveNetworkAdjustmentWorkOrderToComplete | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveNetworkAdjustmentWorkOrderToComplete |
| MoveNetworkAdjustmentWorkOrderToNaRaised | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveNetworkAdjustmentWorkOrderToNaRaised |
| MoveNetworkAdjustmentWorkOrderToNaRejected | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveNetworkAdjustmentWorkOrderToNaRejected |
| MovePlanningWorkOrderToCancelled | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MovePlanningWorkOrderToCancelled |
| MovePlanningWorkOrderToDesignComplete | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MovePlanningWorkOrderToDesignComplete |
| MovePlanningWorkOrderToDesignInProgress | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MovePlanningWorkOrderToDesignInProgress |
| MovePlanningWorkOrderToDesignQc | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MovePlanningWorkOrderToDesignQc |
| MovePlanningWorkOrderToMoreInformationRequired | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MovePlanningWorkOrderToMoreInformationRequired |
| MovePlanningWorkOrderToOnHold | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MovePlanningWorkOrderToOnHold |
| MovePrePullWorkOrderToEnRoute | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MovePrePullWorkOrderToEnRoute |
| MovePrePullWorkOrderToInProgress | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Update.InProgressWorkOrderConfirmation |
| MoveRemediationWorkOrderToEnRoute | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveRemediationWorkOrderToEnRoute |
| MoveRemediationWorkOrderToInProgress | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveRemediationWorkOrderToInProgress |
| MoveReplacementAmcoToCancelled | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveReplacementAmcoToCancelled |
| MoveReplacementAmcoToComplete | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveReplacementAmcoToComplete |
| MoveReplacementAmcoToDelivered | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveReplacementAmcoToDelivered |
| MoveReplacementAmcoToEnRoute | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveReplacementAmcoToEnRoute |
| MoveReplacementAmcoToError | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveReplacementAmcoToError |
| MoveReplacementAmcoToFailedDelivery | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveReplacementAmcoToFailedDelivery |
| MoveReplacementAmcoToFailedInspection | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveReplacementAmcoToFailedInspection |
| MoveReplacementAmcoToNonReturned | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveReplacementAmcoToNonReturned |
| MoveReplacementAmcoToPendingInspection | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveReplacementAmcoToPendingInspection |
| MoveReplacementAmcoToPendingReturn | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveReplacementAmcoToPendingReturn |
| MoveReplacementAmcoToProcessed | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveReplacementAmcoToProcessed |
| MoveReplacementAmcoToReceived | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveReplacementAmcoToReceived |
| MoveServiceWorkOrderFromAcceptedToPending | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveServiceWorkOrderFromAcceptedToPending |
| MoveServiceWorkOrderFromAcceptedToScheduled | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveServiceWorkOrderFromAcceptedToScheduled |
| MoveServiceWorkOrderFromEnRouteToPending | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveServiceWorkOrderFromEnRouteToPending |
| MoveServiceWorkOrderFromEnRouteToPendingSupplier | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveServiceWorkOrderFromEnRouteToPendingSupplier |
| MoveServiceWorkOrderFromInProgressToPending | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveServiceWorkOrderFromInProgressToPending |
| MoveServiceWorkOrderFromInProgressToPendingSupplier | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveServiceWorkOrderFromInProgressToPendingSupplier |
| MoveServiceWorkOrderFromRemediationRequiredToPending | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveServiceWorkOrderFromRemediationRequiredToPending |
| MoveServiceWorkOrderFromRemediationRequiredToPendingSupplier | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveServiceWorkOrderFromRemediationRequiredToPendingSupplier |
| MoveServiceWorkOrderFromScheduledToPending | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveServiceWorkOrderFromScheduledToPending |
| MoveServiceWorkOrderFromScheduledToPendingSupplier | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveServiceWorkOrderFromScheduledToPendingSupplier |
| MoveServiceWorkOrderToCancelled | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveServiceWorkOrderToCancelled |
| MoveServiceWorkOrderToEnRoute | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveServiceWorkOrderToEnRoute |
| MoveServiceWorkOrderToEnRouteSupplier | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveServiceWorkOrderToEnRouteSupplier |
| MoveServiceWorkOrderToRemediationSupplier | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveServiceWorkOrderToRemediationSupplier |
| MoveWayleaveWorkOrderToAwaitingPtd | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveWayleaveWorkOrderToAwaitingPtd |
| MoveWayleaveWorkOrderToCancelled | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveWayleaveWorkOrderToCancelled |
| MoveWayleaveWorkOrderToComplete | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveWayleaveWorkOrderToComplete |
| MoveWayleaveWorkOrderToInReview | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveWayleaveWorkOrderToInReview |
| MoveWayleaveWorkOrderToNeedInformation | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveWayleaveWorkOrderToNeedInformation |
| MoveWayleaveWorkOrderToSubmitted | STAGE_TRANSITION | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Transition.MoveWayleaveWorkOrderToSubmitted |
| RescheduleInstallWorkOrderSupplier | UPDATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Flow.RescheduleInstallWorkOrderSupplier |
| ResendCollectionAmcoWorkOrderToAmco | UPDATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Update.ResendCollectionAmcoWorkOrderToAmco |
| ResendDispatchAmcoWorkOrderToAmco | UPDATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Update.ResendDispatchAmcoWorkOrderToAmco |
| ResendReplacementAmcoWorkOrderToAmco | UPDATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Update.ResendReplacementAmcoWorkOrderToAmco |
| SetAmcoRequestDateTime | UPDATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Update.SetAmcoRequestDateTime |
| TestAction123321 | CREATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Create.TestAction123321 |
| UpdateDefaultWorkOrder | UPDATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Update.UpdateDefaultWorkOrder |
| UpdateDispatchAmcoWorkOrder | UPDATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Update.UpdateDispatchAmcoWorkOrder |
| UpdateInspectionWorkOrder | UPDATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Update.UpdateInspectionWorkOrder |
| UpdateOverrideCollectionAmcoOrder | UPDATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Update.UpdateOverrideCollectionAmcoOrder |
| UpdateOverrideDispatchAmcoOrder | UPDATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Update.UpdateOverrideDispatchAmcoOrder |
| UpdateRemediationWorkOrder | UPDATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Update.UpdateRemediationWorkOrder |
| UpdateSetReturnedLegacy | UPDATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Update.UpdateSetReturnedLegacy |
| UpdateWayleaveWorkOrder | UPDATE | k1.t-hEOJjsDb.FieldServiceModule.WorkOrder.Update.UpdateWayleaveWorkOrder |
CancelInstallWorkOrderFlowSupplier Target Stages: WorkOrderStageCancelled
CancelNotStartedCollectionAmcoWorkOrder Target Stages: CollectionAmcoStageCancelled
CancelNotStartedDispatchAmcoWorkOrder Target Stages: DispatchAmcoStageCancelled
CancelServiceWorkOrderFlowSupplier Target Stages: WorkOrderStageCancelled
CompleteInstallWorkOrderFlow Target Stages: WorkOrderStageDone
CompleteServiceWorkOrderFlow Target Stages: WorkOrderStageDone
CompleteServiceWorkOrderFlowSupplier Target Stages: WorkOrderStageDone
MoveBusinessInstallFromEnRouteToPending Target Stages: BusinessInstallPipelineStagePending
MoveBusinessInstallFromInProgressToPending Target Stages: BusinessInstallPipelineStagePending
MoveBusinessInstallFromRemediationRequiredToPending Target Stages: BusinessInstallPipelineStagePending
MoveBusinessInstallFromScheduledToPending Target Stages: BusinessInstallPipelineStagePending
MoveBusinessInstallToCancelled Target Stages: BusinessInstallPipelineStageCancelled
MoveBusinessInstallToComplete Target Stages: BusinessInstallPipelineStageComplete
MoveBusinessInstallToEnRoute Target Stages: BusinessInstallPipelineStageEnRoute
MoveBusinessInstallToInProgress Target Stages: BusinessInstallPipelineStageInProgress
MoveBusinessInstallToReadyForInstallation Target Stages: BusinessInstallPipelineStageReadyForInstallation
MoveBusinessInstallToSiteSurveyRequired Target Stages: BusinessInstallPipelineStageSiteSurveyRequired
MoveBusinessInstallWorkOrderFromReadyToInstallationToScheduled Target Stages: BusinessInstallPipelineStageScheduled
MoveCollectionAmcoToCancelled Target Stages: CollectionAmcoStageCancelled
MoveCollectionAmcoToComplete Target Stages: CollectionAmcoStageComplete
MoveCollectionAmcoToError Target Stages: CollectionAmcoStageError
MoveCollectionAmcoToFailedInspection Target Stages: CollectionAmcoStageFailedInspection
MoveCollectionAmcoToOverridden Target Stages: CollectionAmcoStageOverridden
MoveCollectionAmcoToPendingInspection Target Stages: CollectionAmcoStagePendingInspection
MoveCollectionAmcoToPendingPayment Target Stages: CollectionAmcoStagePendingPayment
MoveCollectionAmcoToPendingReturn Target Stages: CollectionAmcoStagePendingReturn
MoveCollectionAmcoToReceived Target Stages: CollectionAmcoStageReceived
MoveCollectionWorkOrderFromAcceptedToEnRoute Target Stages: CollectionPipelineStageEnRoute
MoveCollectionWorkOrderFromEnRouteToReceived Target Stages: CollectionPipelineStageReceived
MoveCollectionWorkOrderFromReceivedToComplete Target Stages: CollectionPipelineStageComplete
MoveCollectionWorkOrderToCancelled Target Stages: CollectionPipelineStageCancelled
MoveCollectionWorkOrderToComplete Target Stages: CollectionPipelineStageComplete
MoveDispatchAmcoToCancelled Target Stages: DispatchAmcoStageCancelled
MoveDispatchAmcoToComplete Target Stages: DispatchAmcoStageComplete
MoveDispatchAmcoToEnRoute Target Stages: DispatchAmcoStageEnRoute
MoveDispatchAmcoToError Target Stages: DispatchAmcoStageError
MoveDispatchAmcoToFailedDelivery Target Stages: DispatchAmcoStageFailedDelivery
MoveDispatchAmcoToOverridden Target Stages: DispatchAmcoStageOverridden
MoveDispatchAmcoToProcessed Target Stages: DispatchAmcoStageProcessed
MoveDispatchAmcoToReceived Target Stages: DispatchAmcoStageReceived
MoveFinanceWorkOrderToApproval Target Stages: FinancePipelineStageApproval
MoveFinanceWorkOrderToCancelled Target Stages: FinancePipelineStageCancelled
MoveFinanceWorkOrderToComplete Target Stages: FinancePipelineStageComplete
MoveFinanceWorkOrderToNeedInformation Target Stages: FinancePipelineStageNeedInformation
MoveFinanceWorkOrderToPurchaseOrder Target Stages: FinancePipelineStagePurchaseOrder
MoveInspectionWorkOrderToCancelled Target Stages: WorkOrderStageCancelled
MoveInspectionWorkOrderToComplete Target Stages: WorkOrderStageDone
MoveInspectionWorkOrderToEnRoute Target Stages: WorkOrderStageEnRoute
MoveInspectionWorkOrderToInProgress Target Stages: WorkOrderStageInProgress
MoveInspectionWorkOrderToRemediation Target Stages: WorkOrderRemediationRequired
MoveInstallWorkOrderFromEnRouteToPending Target Stages: CustomerWorkOrdersStagePending
MoveInstallWorkOrderFromInProgressToComplete Target Stages: WorkOrderStageDone
MoveInstallWorkOrderFromInProgressToPending Target Stages: CustomerWorkOrdersStagePending
MoveInstallWorkOrderFromPendingToInProgress Target Stages: WorkOrderStageInProgress
MoveInstallWorkOrderFromRemediationRequiredToPending Target Stages: CustomerWorkOrdersStagePending
MoveInstallWorkOrderFromRemediationToInProgress Target Stages: WorkOrderStageInProgress
MoveInstallWorkOrderToCancelled Target Stages: WorkOrderStageCancelled
MoveInstallWorkOrderToEnRoute Target Stages: WorkOrderStageEnRoute
MoveInstallWorkOrderToInProgress Target Stages: WorkOrderStageInProgress
MoveInstallWorkOrderToRemediation Target Stages: WorkOrderRemediationRequired
MoveInstallWorkOrderToScheduled Target Stages: WorkOrderStageScheduled
MoveNetworkAdjustmentWorkOrderToCancelled Target Stages: NetworkAdjustmentPipelineStageCancelled
MoveNetworkAdjustmentWorkOrderToComplete Target Stages: NetworkAdjustmentPipelineStageComplete
MoveNetworkAdjustmentWorkOrderToNaRaised Target Stages: NetworkAdjustmentPipelineStageNaRaised
MoveNetworkAdjustmentWorkOrderToNaRejected Target Stages: NetworkAdjustmentPipelineStageNaRejected
MovePlanningWorkOrderToCancelled Target Stages: PlanningPipelineStageCancelled
MovePlanningWorkOrderToDesignComplete Target Stages: PlanningPipelineStageDesignComplete
MovePlanningWorkOrderToDesignInProgress Target Stages: PlanningPipelineStageDesignInProgress
MovePlanningWorkOrderToDesignQc Target Stages: PlanningPipelineStageDesignQc
MovePlanningWorkOrderToMoreInformationRequired Target Stages: PlanningPipelineStageMoreInformationRequired
MovePlanningWorkOrderToOnHold Target Stages: PlanningPipelineStageOnHold
MovePrePullWorkOrderToEnRoute Target Stages: WorkOrderStageEnRoute
MovePrePullWorkOrderToInProgress Target Stages: WorkOrderStageInProgress
MoveRemediationWorkOrderToEnRoute Target Stages: WorkOrderStageEnRoute
MoveRemediationWorkOrderToInProgress Target Stages: WorkOrderStageInProgress
MoveReplacementAmcoToCancelled Target Stages: ReplacementAmcoStageCancelled
MoveReplacementAmcoToComplete Target Stages: ReplacementAmcoStageComplete
MoveReplacementAmcoToDelivered Target Stages: ReplacementAmcoStageDelivered
MoveReplacementAmcoToEnRoute Target Stages: ReplacementAmcoStageEnRoute
MoveReplacementAmcoToError Target Stages: ReplacementAmcoStageError
MoveReplacementAmcoToFailedDelivery Target Stages: ReplacementAmcoStageFailedDelivery
MoveReplacementAmcoToFailedInspection Target Stages: ReplacementAmcoStageFailedInspection
MoveReplacementAmcoToNonReturned Target Stages: ReplacementAmcoStageNonReturned
MoveReplacementAmcoToPendingInspection Target Stages: ReplacementAmcoStagePendingInspection
MoveReplacementAmcoToPendingReturn Target Stages: ReplacementAmcoStagePendingReturn
MoveReplacementAmcoToProcessed Target Stages: ReplacementAmcoStageProcessed
MoveReplacementAmcoToReceived Target Stages: ReplacementAmcoStageReceived
MoveServiceWorkOrderFromAcceptedToPending Target Stages: CustomerWorkOrdersStagePending
MoveServiceWorkOrderFromAcceptedToScheduled Target Stages: WorkOrderStageScheduled
MoveServiceWorkOrderFromEnRouteToPending Target Stages: CustomerWorkOrdersStagePending
MoveServiceWorkOrderFromEnRouteToPendingSupplier Target Stages: CustomerWorkOrdersStagePending
MoveServiceWorkOrderFromInProgressToPending Target Stages: CustomerWorkOrdersStagePending
MoveServiceWorkOrderFromInProgressToPendingSupplier Target Stages: CustomerWorkOrdersStagePending
MoveServiceWorkOrderFromRemediationRequiredToPending Target Stages: CustomerWorkOrdersStagePending
MoveServiceWorkOrderFromRemediationRequiredToPendingSupplier Target Stages: CustomerWorkOrdersStagePending
MoveServiceWorkOrderFromScheduledToPending Target Stages: CustomerWorkOrdersStagePending
MoveServiceWorkOrderFromScheduledToPendingSupplier Target Stages: CustomerWorkOrdersStagePending
MoveServiceWorkOrderToCancelled Target Stages: WorkOrderStageCancelled
MoveServiceWorkOrderToEnRoute Target Stages: WorkOrderStageEnRoute
MoveServiceWorkOrderToEnRouteSupplier Target Stages: WorkOrderStageEnRoute
MoveServiceWorkOrderToRemediationSupplier Target Stages: WorkOrderRemediationRequired
MoveWayleaveWorkOrderToAwaitingPtd Target Stages: WayleavePipelineStageAwaitingPtd
MoveWayleaveWorkOrderToCancelled Target Stages: WayleavePipelineStageCancelled
MoveWayleaveWorkOrderToComplete Target Stages: WayleavePipelineStageComplete
MoveWayleaveWorkOrderToInReview Target Stages: WayleavePipelineStageInReview
MoveWayleaveWorkOrderToNeedInformation Target Stages: WayleavePipelineStageNeedInformation
MoveWayleaveWorkOrderToSubmitted Target Stages: WayleavePipelineStageSubmitted
Case
| Action | Type | Event |
|--------|------|-------|
| AddCaseAdditionalNotes | UPDATE | k1.t-hEOJjsDb.SupportModule.Case.Update.AddCaseAdditionalNotes |
| AllowCsatForCase | UPDATE | k1.t-hEOJjsDb.SupportModule.Case.Update.AllowCsatForCase |
| AssignAutoResolutionStatus | UPDATE | k1.t-hEOJjsDb.SupportModule.Case.Update.AssignAutoResolutionStatus |
| AssignCaseByUser | UPDATE | k1.t-hEOJjsDb.SupportModule.Case.Update.AssignCaseByUser |
| AssignCase | UPDATE | k1.t-hEOJjsDb.SupportModule.Case.Update.AssignCase |
| AssignCaseTransition | UPDATE | k1.t-hEOJjsDb.SupportModule.Case.Flow.AssignCaseTransition |
| AssignCaseWithNoteFlow | MULTI_STEP_FLOW | k1.t-hEOJjsDb.SupportModule.Case.Update.AssignCase |
| CaseDefaultStageEscalated | STAGE_TRANSITION | k1.t-hEOJjsDb.SupportModule.Case.Update.EscalateCaseAction |
| CaseDefaultStageSolved | STAGE_TRANSITION | k1.t-hEOJjsDb.SupportModule.Case.Transition.CaseDefaultStageSolved |
| CaseTransitionBlockedToEscalated | STAGE_TRANSITION | k1.t-hEOJjsDb.SupportModule.Case.Update.EscalateCaseAction |
| CaseTransitionEscalatedToBlocked | STAGE_TRANSITION | k1.t-hEOJjsDb.SupportModule.Case.Update.MoveCaseToBlockedAction |
| CaseTransitionEscalatedToEscalated | STAGE_TRANSITION | k1.t-hEOJjsDb.SupportModule.Case.Update.EscalateCaseAction |
| CaseTransitionOpenToBlocked | STAGE_TRANSITION | k1.t-hEOJjsDb.SupportModule.Case.Update.MoveCaseToBlockedAction |
| CaseTransitionPendingAgentToBlocked | STAGE_TRANSITION | k1.t-hEOJjsDb.SupportModule.Case.Update.MoveCaseToBlockedAction |
| CaseTransitionPendingAgentToEscalated | STAGE_TRANSITION | k1.t-hEOJjsDb.SupportModule.Case.Update.EscalateCaseAction |
| CaseTransitionPendingReplyToBlocked | STAGE_TRANSITION | k1.t-hEOJjsDb.SupportModule.Case.Update.MoveCaseToBlockedAction |
| CaseTransitionPendingReplyToEscalated | STAGE_TRANSITION | k1.t-hEOJjsDb.SupportModule.Case.Update.EscalateCaseAction |
| CaseTransitionSolvedToEscalated | STAGE_TRANSITION | k1.t-hEOJjsDb.SupportModule.Case.Update.EscalateCaseAction |
| Casedefaultstageblocked | STAGE_TRANSITION | k1.t-hEOJjsDb.SupportModule.Case.Update.MoveCaseToBlockedAction |
| CasteTransitionOpenToEscalated | STAGE_TRANSITION | k1.t-hEOJjsDb.SupportModule.Case.Update.EscalateCaseAction |
| ChangeCaseChannel | UPDATE | k1.t-hEOJjsDb.SupportModule.Case.Update.ChangeCaseChannel |
| CreateCase | CREATE | k1.t-hEOJjsDb.SupportModule.Case.Create.CreateCase |
| CreateCaseFromCall | CREATE | k1.t-hEOJjsDb.SupportModule.Case.Create.CreateCaseFromCall |
| CreateCaseFromCases | CREATE | k1.t-hEOJjsDb.SupportModule.Case.Create.CreateCaseFromCases |
| CreateCaseFromContact | CREATE | k1.t-hEOJjsDb.SupportModule.Case.Create.CreateCase |
| CreateCaseWithDpa | CREATE | k1.t-hEOJjsDb.SupportModule.Case.Create.CreateCaseWithDpa |
| EditCaseForm | UPDATE | k1.t-hEOJjsDb.SupportModule.Case.Update.EditCaseForm |
| EscalateCaseActionBrsk | UPDATE | k1.t-hEOJjsDb.SupportModule.Case.Update.EscalateCaseActionBrsk |
| EscalateCaseAction | UPDATE | k1.t-hEOJjsDb.SupportModule.Case.Update.EscalateCaseAction |
| EscalateCaseActionYf | UPDATE | k1.t-hEOJjsDb.SupportModule.Case.Update.EscalateCaseActionYF |
| EscalateCaseActionYfcs | UPDATE | k1.t-hEOJjsDb.SupportModule.Case.Update.EscalateCaseActionYFCS |
| EscalateCaseTransition | STAGE_TRANSITION | k1.t-hEOJjsDb.SupportModule.Case.Update.EscalateCaseAction |
| ExceptionInput | UPDATE | k1.t-hEOJjsDb.SupportModule.Case.Update.ExceptionInput |
| FlagVulnerableCustomer | UPDATE | k1.t-hEOJjsDb.SupportModule.Case.Update.FlagVulnerableCustomer |
| MarkCaseClosed | UPDATE | k1.t-hEOJjsDb.SupportModule.Case.Update.MarkCaseClosed |
| MarkCaseResolved | UPDATE | k1.t-hEOJjsDb.SupportModule.Case.Update.MarkCaseResolved |
| MoveCaseOutageToSolvedAction2 | UPDATE | k1.t-hEOJjsDb.SupportModule.Case.Update.MoveCaseOutageToSolvedAction2 |
| MoveCaseOutageToSolvedAction | UPDATE | k1.t-hEOJjsDb.SupportModule.Case.Update.MoveCaseOutageToSolvedAction |
| MoveCaseOutageToSolvedTransition | STAGE_TRANSITION | k1.t-hEOJjsDb.SupportModule.Case.Transition.MoveCaseOutageToSolvedTransition |
| MoveCaseToBlockedAction | UPDATE | k1.t-hEOJjsDb.SupportModule.Case.Update.MoveCaseToBlockedAction |
| MoveCaseToBlockedTransition | STAGE_TRANSITION | k1.t-hEOJjsDb.SupportModule.Case.Update.MoveCaseToBlockedAction |
| MoveCaseToClosedWithAdditionalNote | STAGE_TRANSITION | k1.t-hEOJjsDb.SupportModule.Case.Update.UpdateAdditionalNote |
| MoveCaseToPendingAgentTransition | STAGE_TRANSITION | k1.t-hEOJjsDb.SupportModule.Case.Transition.MoveCaseToPendingAgentTransition |
| MoveCaseToSolvedAction | UPDATE | k1.t-hEOJjsDb.SupportModule.Case.Update.MoveCaseToSolvedAction |
| MoveCaseToSolvedTransition | STAGE_TRANSITION | k1.t-hEOJjsDb.SupportModule.Case.Transition.MoveCaseToSolvedTransition |
| MoveDefaultCaseFromAnyStageToPendingAgent | STAGE_TRANSITION | k1.t-hEOJjsDb.SupportModule.Case.Transition.MoveDefaultCaseFromAnyStageToPendingAgent |
| MoveDefaultCaseFromAnyStageToPendingReply | STAGE_TRANSITION | k1.t-hEOJjsDb.SupportModule.Case.Transition.MoveDefaultCaseFromAnyStageToPendingReply |
| MoveDefaultCaseFromOpenToClosed | STAGE_TRANSITION | k1.t-hEOJjsDb.SupportModule.Case.Update.MarkCaseClosed |
| MovetoClosed | STAGE_TRANSITION | k1.t-hEOJjsDb.SupportModule.Case.Transition.MovetoClosed |
| RecordAiTagsAccuracy | UPDATE | k1.t-hEOJjsDb.SupportModule.Case.Update.RecordAiTagsAccuracy |
| RemoveAssignmentFromCase | UPDATE | k1.t-hEOJjsDb.SupportModule.Case.Update.RemoveAssignmentFromCase |
| ReturnCaseToAgentOnCustomerReply | UPDATE | k1.t-hEOJjsDb.SupportModule.Case.Update.ReturnCaseToAgentOnCustomerReply |
| TestingCsatUpdateFlow | STAGE_TRANSITION | k1.t-hEOJjsDb.SupportModule.Case.Update.AllowCsatForCase |
| UpdateAdditionalNote | UPDATE | k1.t-hEOJjsDb.SupportModule.Case.Update.UpdateAdditionalNote |
| UpdateCaseChannelOnCall | UPDATE | k1.t-hEOJjsDb.SupportModule.Case.Update.UpdateCaseChannelOnCall |
| UpdateCaseCsat | UPDATE | k1.t-hEOJjsDb.SupportModule.Case.Update.UpdateCaseCsat |
| UpdateCaseFromLinkedCall | UPDATE | k1.t-hEOJjsDb.SupportModule.Case.Update.UpdateCaseFromLinkedCall |
| UpdateCaseOnDialAttempt | UPDATE | k1.t-hEOJjsDb.SupportModule.Case.Update.UpdateCaseOnDialAttempt |
| UpdateCaseOnDialConnected | UPDATE | k1.t-hEOJjsDb.SupportModule.Case.Update.UpdateCaseOnDialConnected |
| UpdateCaseProviders | UPDATE | k1.t-hEOJjsDb.SupportModule.Case.Update.UpdateCaseProviders |
| UpdateCaseSla | UPDATE | k1.t-hEOJjsDb.SupportModule.Case.Update.UpdateCaseSla |
| UpdateFormalComplaint | UPDATE | k1.t-hEOJjsDb.SupportModule.Case.Update.UpdateFormalComplaint |
| UpdateSentiment | UPDATE | k1.t-hEOJjsDb.SupportModule.Case.Update.UpdateSentiment |
| UpdateTags | UPDATE | k1.t-hEOJjsDb.SupportModule.Case.Update.UpdateTags |
CaseDefaultStageEscalated Target Stages: CaseDefaultStageEscalated
CaseDefaultStageSolved Target Stages: CaseDefaultStageSolved
CaseTransitionBlockedToEscalated Target Stages: CaseDefaultStageEscalated
CaseTransitionEscalatedToBlocked Target Stages: CaseDefaultStageBlocked
CaseTransitionEscalatedToEscalated Target Stages: CaseDefaultStageEscalated
CaseTransitionOpenToBlocked Target Stages: CaseDefaultStageBlocked
CaseTransitionPendingAgentToBlocked Target Stages: CaseDefaultStageBlocked
CaseTransitionPendingAgentToEscalated Target Stages: CaseDefaultStageEscalated
CaseTransitionPendingReplyToBlocked Target Stages: CaseDefaultStageBlocked
CaseTransitionPendingReplyToEscalated Target Stages: CaseDefaultStageEscalated
CaseTransitionSolvedToEscalated Target Stages: CaseDefaultStageEscalated
Casedefaultstageblocked Target Stages: CaseDefaultStageBlocked
CasteTransitionOpenToEscalated Target Stages: CaseDefaultStageEscalated
EscalateCaseTransition Target Stages: CaseDefaultStageEscalated
MoveCaseOutageToSolvedTransition Target Stages: OutagePipelineStageSolved
MoveCaseToBlockedTransition Target Stages: CaseDefaultStageBlocked
MoveCaseToClosedWithAdditionalNote Target Stages: CaseDefaultStageClosed
**MoveCaseToPendingAgentTransi