@datafire/amazonaws_connect_contact_lens

Client library for Amazon Connect Contact Lens

Installation and Usage

npm install --save @datafire/amazonaws_connect_contact_lens

let amazonaws_connect_contact_lens = require('@datafire/amazonaws_connect_contact_lens').create({
  accessKeyId: "",
  secretAccessKey: "",
  region: ""
});

.then(data => {
  console.log(data);
});

Description

Actions

ListRealtimeContactAnalysisSegments

amazonaws_connect_contact_lens.ListRealtimeContactAnalysisSegments({
  "InstanceId": "",
  "ContactId": ""
}, context)

Input

• input object
  • MaxResults string
  • NextToken string
  • ContactId required string: The identifier of the contact.
  • InstanceId required string: The identifier of the Amazon Connect instance.
  • MaxResults integer: The maximimum number of results to return per page.
  • NextToken string: The token for the next set of results. Use the value returned in the previous response in the next request to retrieve the next set of results.

Output

• output ListRealtimeContactAnalysisSegmentsResponse

Definitions

AccessDeniedException

Categories

• Categories object: Provides the category rules that are used to automatically categorize contacts based on uttered keywords and phrases.
  • MatchedCategories required
    • items CategoryName
  • MatchedDetails required

CategoryDetails

• CategoryDetails object: Provides information about the category rule that was matched.
  • PointsOfInterest required
    • items PointOfInterest

CategoryName

• CategoryName string

CharacterOffset

• CharacterOffset integer

CharacterOffsets

• CharacterOffsets object: For characters that were detected as issues, where they occur in the transcript.
  • BeginOffsetChar required
  • EndOffsetChar required

ContactId

• ContactId string

InstanceId

• InstanceId string

InternalServiceException

InvalidRequestException

IssueDetected

• IssueDetected object: Potential issues that are detected based on an artificial intelligence analysis of each turn in the conversation.
  • CharacterOffsets required
    • BeginOffsetChar required
    • EndOffsetChar required

IssuesDetected

• IssuesDetected array
  • items IssueDetected

ListRealtimeContactAnalysisSegmentsRequest

• ListRealtimeContactAnalysisSegmentsRequest object
  • ContactId required
  • InstanceId required
  • MaxResults
  • NextToken

ListRealtimeContactAnalysisSegmentsResponse

• ListRealtimeContactAnalysisSegmentsResponse object
  • NextToken
  • Segments required
    • items RealtimeContactAnalysisSegment

MatchedCategories

• MatchedCategories array
  • items CategoryName

MatchedDetails

• MatchedDetails object

MaxResults

• MaxResults integer

NextToken

• NextToken string

OffsetMillis

• OffsetMillis integer

ParticipantId

• ParticipantId string

ParticipantRole

• ParticipantRole string

PointOfInterest

• PointOfInterest object: The section of the contact audio where that category rule was detected.
  • BeginOffsetMillis required
  • EndOffsetMillis required

PointsOfInterest

• PointsOfInterest array
  • items PointOfInterest

RealtimeContactAnalysisSegment

• RealtimeContactAnalysisSegment object: An analyzed segment for a real-time analysis session.
  • Categories
    • MatchedCategories required
      • items CategoryName
    • MatchedDetails required
  • Transcript
    • BeginOffsetMillis required
    • Content required
    • EndOffsetMillis required
    • Id required
    • IssuesDetected
      • items IssueDetected
    • ParticipantId required
    • ParticipantRole required
    • Sentiment required

RealtimeContactAnalysisSegments

• RealtimeContactAnalysisSegments array
  • items RealtimeContactAnalysisSegment

ResourceNotFoundException

SentimentValue

• SentimentValue string (values: POSITIVE, NEUTRAL, NEGATIVE)

ThrottlingException

Transcript

• Transcript object: A list of messages in the session.
  • BeginOffsetMillis required
  • Content required
  • EndOffsetMillis required
  • Id required
  • IssuesDetected
    • items IssueDetected
  • ParticipantId required
  • ParticipantRole required
  • Sentiment required

TranscriptContent

• TranscriptContent string

TranscriptId

• TranscriptId string