@svstack/support-widget

Embeddable support module for host applications such as EMS, WMS, and eProcurement.

This package is for the in-app support experience:

• create new support tickets
• view only the logged-in user's own tickets
• add comments on those tickets
• render inside the host application without redirecting to support.svstack.com

Usage

import { SupportWidget } from '@svstack/support-widget';
import '@svstack/support-widget/styles.css';

export default function SupportTab({ token, currentUser }) {
  return (
    <SupportWidget
      apiBaseUrl="https://support-api.example.com/api"
      token={token}
      currentUser={currentUser}
      productName="EMS"
      title="Support"
      subtitle="Create and track support requests inside EMS"
    />
  );
}

productName should be set by the host app such as EMS, WMS, or eProcurement. The create-ticket form does not ask the user for product input; the widget sends that value automatically to the API.

Publish

Build the package:

cd support-widget
npm install
npm run build

Verify the publish contents:

npm run pack:check

Publish to npm:

npm login
npm publish --access public

Split model

• Embedded package: create + own tickets + comments
• support.svstack.com portal: login + all tickets + comments + resolve, but no creation