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@easynet/flev-customer-support

v0.0.8

Published

3 days ago

One-line website support widget backed by grounded answers, human handoff, operator inbox, trace, and knowledge-gap review.

0High
0Medium
0Low

flev agent-workspace support

Flev Customer Support

One-line website support widget backed by grounded answers, human handoff, operator inbox, trace, and knowledge-gap review.

This is a standalone Flev product workspace package. It is intentionally mostly config/, resources/, deploy/, and docs/.

Workspace Shape

Entry agent: orchestra
Specialist agents: support_widget, support_answer, support_handoff, support_knowledge
Workflow template: resources/workflows/flev-customer-support.yaml
Tools: support_session_start, support_answer_grounding, support_handoff_plan, knowledge_gap_detect, support_review_rubric

Boundary

This package owns Flev Customer Support product configuration and resources.
Flev Core owns Studio, gateway, memory, review, artifacts, approvals, and observability.
stable-harness owns generic runtime/control-plane behavior.
@easynet/better-call owns reusable model/tool-calling behavior.