ipSCAPE-SDK-js

Software Development Kit for creating integration plugins.

This repository provides the framework needed to create an Integration Plugin. Integrations are added to an instance of the ipSCAPE Toolbar or CTI Adaptor to add additional functionality.

web-client

Installation

With NPM

npm install --save @ipscape/web-client

With Yarn

yarn add @ipscape/web-client

To get started creating your integration

import IpscapeWebClient from '@ipscape/web-client';
const webClient = new IpscapeWebClient();

Usage

The ipSCAPE Web Client allows you to communicate with a running instance of the CTI Adaptor v8.0 or higher.

With the ipSCAPE Web Client you can:

Subscribe to events

webClient.onAgentLogin((eventData) => {
  if (response.error)
   console.error(`LOGIN: ${JSON.stringify(response.error)}`);
  if (response.result) console.log(eventData.result);
});

Query the Adaptor instance

webClient.isAuthorised((response) => {
  if (response) console.log('Agent is logged in');
});

The ipSCAPE Web Client has the following built-in event listeners:

| Web Client Event | Description | |-----------------------|:-----------------------------------------------------------------| | onAgentLogin | Fired after a successful login | | onAgentLogout | Agent has logged out | | onAgentPresenceChange | Agent changes to presence | | onCallStarted | A new call interaction is started | | onCallFailed | The dial attempt has failed | | onCallHangup | The active call has terminated | | onCallWrapped | The current call has been wrapped | | onPreviewAllocated | A preview lead has been allocated | | onComponentChanged | The value of the dynamic component has changed | | onInteractionOpen | Agent has given the interaction focus | | onInteractionClosed | The Agent has navigated away and the interaction has lost focus |

Getters & Methods

• clickToDial
• reportStatus
• isAuthorised
• getIntegrationSettings
• getInteractionById
• getCurrentInteraction
• getAgentPresence
• getPauseReasons
• getAgentDetails
• getAgentCampaigns
• updateInCallComponentOptions
• resetInCallComponentOptions