@mindstone-engineering/mcp-server-freshdesk

Freshdesk Support MCP server for Model Context Protocol hosts. Manage helpdesk tickets, search and filter support requests, reply to customers, add internal notes, and configure Freshdesk accounts — all through a standardised MCP interface.

Requirements

• Node.js 20+
• npm

Quick Start

Install & build

cd <path-to-repo>/connectors/freshdesk
npm install
npm run build

npx (once published)

npx -y @mindstone-engineering/mcp-server-freshdesk

Local

node dist/index.js

Configuration

Environment variables

• FRESHDESK_CONFIG_PATH — path to the config directory that stores account credentials (defaults to ~/.mcp/freshdesk)
• MCP_HOST_BRIDGE_STATE — optional path to a host bridge state file used for credential management
• MINDSTONE_REBEL_BRIDGE_STATE — backwards-compatible alias for MCP_HOST_BRIDGE_STATE

Host configuration examples

Claude Desktop / Cursor

{
  "mcpServers": {
    "Freshdesk": {
      "command": "npx",
      "args": ["-y", "@mindstone-engineering/mcp-server-freshdesk"],
      "env": {
        "FRESHDESK_CONFIG_PATH": "~/.mcp/freshdesk"
      }
    }
  }
}

Local development (no npm publish needed)

{
  "mcpServers": {
    "Freshdesk": {
      "command": "node",
      "args": ["<path-to-repo>/connectors/freshdesk/dist/index.js"],
      "env": {
        "FRESHDESK_CONFIG_PATH": "~/.mcp/freshdesk"
      }
    }
  }
}

Tools (11)

Account management

• configure_freshdesk — Connect a Freshdesk account using subdomain and API key
• list_freshdesk_accounts — List connected Freshdesk accounts with agent emails
• remove_freshdesk_account — Disconnect a Freshdesk account

Tickets

• list_freshdesk_tickets — List tickets using predefined filters
• get_freshdesk_ticket — Get a single ticket by ID with optional conversations
• search_freshdesk_tickets — Search tickets using Freshdesk query syntax
• create_freshdesk_ticket — Create a new ticket
• update_freshdesk_ticket — Update ticket fields, status, or assignee
• reply_to_freshdesk_ticket — Add a public reply to a ticket
• add_freshdesk_note — Add a private or public note to a ticket

Discovery

• list_freshdesk_ticket_fields — List all ticket fields including custom fields

Licence

FSL-1.1-MIT — Functional Source License, Version 1.1, with MIT future licence. The software converts to MIT licence on 2030-04-08.