@mindstone-engineering/mcp-server-servicenow

ServiceNow ITSM MCP server for Model Context Protocol hosts. Manage incidents, change requests, users, and knowledge base articles in ServiceNow through a standardised MCP interface.

Requirements

• Node.js 20+
• npm

Quick Start

Install & build

cd <path-to-repo>/connectors/servicenow
npm install
npm run build

npx (once published)

npx -y @mindstone-engineering/mcp-server-servicenow

Local

node dist/index.js

Configuration

Environment variables

• SERVICENOW_INSTANCE — ServiceNow instance name (e.g. acme for acme.service-now.com)
• SERVICENOW_USERNAME — ServiceNow username
• SERVICENOW_PASSWORD — ServiceNow password
• MCP_HOST_BRIDGE_STATE — optional path to a host bridge state file used for credential management
• MINDSTONE_REBEL_BRIDGE_STATE — backwards-compatible alias for MCP_HOST_BRIDGE_STATE

Host configuration examples

Claude Desktop / Cursor

{
  "mcpServers": {
    "ServiceNow": {
      "command": "npx",
      "args": ["-y", "@mindstone-engineering/mcp-server-servicenow"],
      "env": {
        "SERVICENOW_INSTANCE": "your-instance",
        "SERVICENOW_USERNAME": "your-username",
        "SERVICENOW_PASSWORD": "your-password"
      }
    }
  }
}

Local development (no npm publish needed)

{
  "mcpServers": {
    "ServiceNow": {
      "command": "node",
      "args": ["<path-to-repo>/connectors/servicenow/dist/index.js"],
      "env": {
        "SERVICENOW_INSTANCE": "your-instance",
        "SERVICENOW_USERNAME": "your-username",
        "SERVICENOW_PASSWORD": "your-password"
      }
    }
  }
}

Tools (10)

Configuration

• configure_servicenow — Configure ServiceNow instance credentials

Incidents

• list_servicenow_incidents — List or search incidents
• get_servicenow_incident — Get a single incident by number or sys_id
• create_servicenow_incident — Create a new incident
• update_servicenow_incident — Update an existing incident

Change requests

• list_servicenow_change_requests — List or search change requests
• get_servicenow_change_request — Get a single change request by number or sys_id

Users

• list_servicenow_users — List or search users

Knowledge base

• search_servicenow_knowledge — Search knowledge base articles
• get_servicenow_knowledge_article — Get a full knowledge base article

Licence

FSL-1.1-MIT — Functional Source License, Version 1.1, with MIT future licence. The software converts to MIT licence on 2030-04-08.