@o2s/blocks.ticket-details

A block for displaying and managing ticket details.

The ticket-details block displays a single support ticket with its comments and metadata. Users can view the ticket, read the conversation, and—when permitted—edit, close, or reopen the ticket. Actions are permission-based via ACL (view, edit, close, reopen).

• Full ticket view – Subject, status, comments, metadata
• Comment thread – Ticket conversation with replies
• Actions – Edit, close, reopen (when ACL permits)
• Permission-based – ACL controls available actions

Content editors place the block; the Tickets integration provides ticket data. Developers connect Zendesk or another Tickets integration.

Domain

Domain: Support

Installation

npm install @o2s/blocks.ticket-details

Usage

Backend (API Harmonization)

Register the block in app.module.ts:

import * as TicketDetails from '@o2s/blocks.ticket-details/api-harmonization';
import { AppConfig } from './app.config';

@Module({
    imports: [
        TicketDetails.Module.register(AppConfig),
    ],
})
export class AppModule {}

Frontend

Register the block in renderBlocks.tsx:

import * as TicketDetails from '@o2s/blocks.ticket-details/frontend';

export const renderBlocks = async (blocks: CMS.Model.Page.SlotBlock[]) => {
    return blocks.map((block) => {
        if (block.type === 'ticket-details') {
            return (
                <TicketDetails.TicketDetailsRenderer
                    key={block.id}
                    id={block.id}
                    slug={slug}
                    locale={locale}
                    accessToken={session?.accessToken}
                    userId={session?.user?.id}
                    routing={routing}
                />
            );
        }
        // ... other blocks
    });
};

SDK

Use the SDK to fetch ticket details:

import { sdk } from '@o2s/blocks.ticket-details/sdk';

// SDK uses NEXT_PUBLIC_API_URL for the API base URL
const ticketDetails = await sdk.blocks.getTicketDetails(
    { id: 'ticket-id' },
    { 'x-locale': 'en' },
    accessToken
);

Configuration

This block requires the following integrations to be configured in AppConfig:

import { Tickets, CMS, Auth } from '@o2s/configs.integrations';

export const AppConfig: ApiConfig = {
    integrations: {
        tickets: Tickets.TicketsIntegrationConfig,  // Required
        cms: CMS.CmsIntegrationConfig,              // Required
        auth: Auth.AuthIntegrationConfig,           // Required
    },
};

Environment Variables

The required environment variables depend on which integrations you're using:

• For Zendesk integration: See @o2s/integrations.zendesk documentation
• For mocked integration: No additional environment variables needed

API

Block Endpoint

GET /api/blocks/ticket-details/:id

Headers:

• x-locale: Content locale (required)

Response:

{
    id: string;
    data: {
        id: string;
        subject: string;
        status: string;
        comments: Comment[];
    };
}

Related Blocks

• @o2s/blocks.ticket-list
• @o2s/blocks.ticket-recent
• @o2s/blocks.ticket-summary

About Blocks in O2S

Blocks are self-contained, reusable UI components that combine harmonizing and frontend components into a single package. Each block is independently packaged as an NPM module and includes three primary parts: API Harmonization Module, Frontend Components, and SDK Methods. Blocks allow you to quickly add or remove functionality without impacting other components of the application.

• See all blocks: Blocks Documentation
• View this block in Storybook: ticket-details

About O2S

Part of Open Self Service (O2S) - an open-source framework for building composable customer self-service portals. O2S simplifies integration of multiple headless APIs into a scalable frontend, providing an API-agnostic architecture with a normalization layer.

• Website: https://www.openselfservice.com/
• GitHub: https://github.com/o2sdev/openselfservice
• Documentation: https://www.openselfservice.com/docs