UnifiedSDK

Vendor-agnostic Contact Center SDK for seamless integration with multiple CC platforms.

Features

• 🎯 Unified API - Single interface for multiple vendors (Webex CC, MPCC, Cisco, Genesys)
• 📦 Tree-Shakeable - Only bundle what you use
• 🔄 Runtime Switching - Switch vendors without rebuilding
• 🎨 TypeScript - Full type safety
• ⚡ Optimized - Dynamic imports and code-splitting
• 🧪 Well-Tested - Unit and property-based tests

Installation

# Auto-installs all vendor SDKs (default)
npm install @omicx/unified-sdk

Quick Start

import { UnifiedSDK, VendorType } from '@omicx/unified-sdk';

const sdk = UnifiedSDK.getInstance();

await sdk.initialize({
  vendor: VendorType.MPCC,
  orgId: 'your-org-id',
  vendorConfig: {
    vendor: VendorType.MPCC,
    accessToken: 'your-token',
  },
});

sdk.on('CALL_CREATED', event => {
  console.log('Incoming call:', event);
});

await sdk.answer({ legId: event.legId });

Documentation

See docs for full documentation.

License

MIT