OpenReplay Assist

OpenReplay Assist Plugin allows you to support your users by seeing their live screen and instantly hopping on call (WebRTC) with them without requiring any 3rd-party screen sharing software.

Documentation

For launch options and available public methods, refer to the documentation

Installation

npm i @openreplay/tracker-assist

OR

yarn add @openreplay/tracker-assist

Usage

With NPM

Initialize the tracker then load the @openreplay/tracker-assist plugin.

If your website is a Single Page Application (SPA)

import Tracker from '@openreplay/tracker';
import trackerAssist from '@openreplay/tracker-assist';

const tracker = new Tracker({
  projectKey: PROJECT_KEY,
});
tracker.use(trackerAssist(options)); // check the list of available options below

// .start() returns a promise
tracker.start().then(sessionData => ... ).catch(e => ... )

If your web app is Server-Side-Rendered (SSR)

Follow the below example if your app is SSR. Ensure tracker.start() is called once the app is started (in useEffect or componentDidMount).

import OpenReplay from '@openreplay/tracker/cjs';
import trackerFetch from '@openreplay/tracker-assist/cjs';

const tracker = new OpenReplay({
  projectKey: PROJECT_KEY
});
tracker.use(trackerAssist(options)); // check the list of available options below

//...
function MyApp() {
  useEffect(() => { // use componentDidMount in case of React Class Component
    // .start() returns a promise
    tracker.start().then(sessionData => ... ).catch(e => ... )
  }, [])
//...
}

Options

trackerAssist({
  onAgentConnect: StartEndCallback;
  onCallStart: StartEndCallback;
  onRemoteControlStart: StartEndCallback;
  onRecordingRequest?: (agentInfo: Record<string, any>) => any;
  onCallDeny?: () => any;
  onRemoteControlDeny?: (agentInfo: Record<string, any>) => any;
  onRecordingDeny?: (agentInfo: Record<string, any>) => any;
  onSessionConfirmApprove?: (agentInfo: Record<string, any>) => any;
  onSessionConfirmDeny?: (agentInfo: Record<string, any>) => any;
  session_calling_peer_key: string;
  session_control_peer_key: string;
  callConfirm: ConfirmOptions;
  controlConfirm: ConfirmOptions;
  recordingConfirm: ConfirmOptions;
  sessionConfirm: ConfirmOptions;
  socketHost?: string;
  config: RTCConfiguration;
  serverURL: string
  callUITemplate?: string;
  agentShortNames?: boolean;
  ignoreAnonymous?: boolean;
  autostart?: Autostart; // 'disabled' | 'continuation' | 'auto'
  requestConfirm?: boolean;
})

• agentShortNames: When true, only the first part of an agent's name is shown in the call popup (e.g. "John Doe" → "John"). Defaults to false.
• ignoreAnonymous: When true, assist postpones connecting until a userID is set on the session (via tracker.setUserID(...)). Anonymous sessions won't appear as live until identified. Defaults to false.
• autostart: Controls when assist connects. Import the Autostart enum from the package. Defaults to Autostart.Auto.
  • Autostart.Auto: always connect on tracker.start() (legacy behavior).
  • Autostart.Disabled: never connect automatically; call assist.start() yourself.
  • Autostart.Continuation: connect only after assist.start() is called, but remember that choice in sessionStorage so assist auto-continues across page reloads until assist.stop() is called.
• requestConfirm: When true, assist connects as usual but sends nothing to the agents until the user approves a confirmation popup, shown as soon as the first agent connects to the session. On approval, tracking restarts so agents receive a full snapshot; the approval is remembered per-tab (sessionStorage) until assist.stop() is called. On denial, the session stays connected but silent, and the popup is shown again on the next agent connection. Use sessionConfirm to customize the popup and onSessionConfirmApprove/onSessionConfirmDeny for callbacks. Defaults to false.

Public methods

tracker.use(trackerAssist(options)) returns the assist instance (or undefined when assist can't load — e.g. inside an iframe, unsupported browser, or tracker version mismatch), which exposes:

• start(): connect assist. In Autostart.Continuation mode this also persists the flag used to auto-continue after reloads. No-op until the tracker itself is active.
• stop(): disconnect assist and tear down all live connections. It won't reconnect automatically until start() is called again; in Autostart.Continuation mode it clears the persisted flag.

import Tracker from '@openreplay/tracker';
import trackerAssist, { Autostart } from '@openreplay/tracker-assist';

const tracker = new Tracker({ projectKey: PROJECT_KEY });
const assist = tracker.use(trackerAssist({ autostart: Autostart.Continuation }));

tracker.start().then(() => {
  // enable assist on demand; it will resume automatically on reload
  assist?.start();
});

// later, to fully turn it off:
assist?.stop();

type ConfirmOptions = {
  text?:string,
  style?: StyleObject, // style object (i.e {color: 'red', borderRadius: '10px'})
  confirmBtn?: ButtonOptions,
  declineBtn?: ButtonOptions
}

type ButtonOptions = HTMLButtonElement | string | {
  innerHTML?: string, // to pass an svg string or text
  style?: StyleObject, // style object (i.e {color: 'red', borderRadius: '10px'})
}

• callConfirm: Customize the text and/or layout of the call request popup.
• controlConfirm: Customize the text and/or layout of the remote control request popup.
• sessionConfirm: Customize the text and/or layout of the session view confirmation popup (requestConfirm mode).
• config: Contains any custom ICE/TURN server configuration. Defaults to { 'iceServers': [{ 'urls': 'stun:stun.l.google.com:19302' }], 'sdpSemantics': 'unified-plan' }.
• onAgentConnect: () => (()=>void | void): This callback function is fired when someone from OpenReplay UI connects to the current live session. It can return another function. In this case, returned callback will be called when the same agent connection gets closed.

onAgentConnect = () => {
  console.log("Live session started")
  const onAgentDisconnect =  () => console.log("Live session stopped")
  return onAgentDisconnect
}

• onCallStart: () => (()=>void | void): This callback function is fired as soon as a call (webRTC) starts. It can also return onCallEnd which will be called when the call ends. In case of an unstable connection, this may be called several times. Below is an example:

onCallStart: () => {
  console.log("Call started")
  const onCallEnd = () => console.log("Call ended")
  return onCallEnd
}

• onRemoteControlStart: () => (()=>void | void): This callback function is fired as soon as a remote control session starts. It can also return onRemoteControlEnd which will be called when the remote control permissions are revoked. Below is an example:

onCallStart: () => {
  console.log("Remote control started")
  const onCallEnd = () => console.log("Remote control ended")
  return onCallEnd
}

Troubleshooting

Critical dependency: the request of a dependency is an expression

Please apply this workaround if you face the below error when compiling:

Failed to compile.

./node_modules/peerjs/dist/peerjs.min.js
Critical dependency: the request of a dependency is an expression

If you encounter any other issue, please connect to our Slack and get help from our community.