Zendesk

OpenTabs plugin for Zendesk — gives AI agents access to Zendesk through your authenticated browser session.

Install

opentabs plugin install zendesk

Or install globally via npm:

npm install -g @opentabs-dev/opentabs-plugin-zendesk

Setup

1. Open zendesk.com in Chrome and log in
2. Open the OpenTabs side panel — the Zendesk plugin should appear as ready

Tools (17)

Tickets (7)

| Tool | Description | Type | |---|---|---| | list_tickets | List support tickets with pagination and sorting | Read | | get_ticket | Get a single ticket by ID | Read | | create_ticket | Create a new support ticket | Write | | update_ticket | Update an existing ticket | Write | | delete_ticket | Delete a ticket permanently | Write | | list_ticket_comments | List comments on a ticket | Read | | add_ticket_comment | Add a comment to a ticket | Write |

Users (3)

| Tool | Description | Type | |---|---|---| | get_current_user | Get current user profile | Read | | get_user | Get a user by ID | Read | | list_users | List users with optional role filter | Read |

Organizations (2)

| Tool | Description | Type | |---|---|---| | list_organizations | List organizations | Read | | get_organization | Get an organization by ID | Read |

Groups (1)

| Tool | Description | Type | |---|---|---| | list_groups | List groups | Read |

Search (1)

| Tool | Description | Type | |---|---|---| | search | Search tickets, users, and organizations | Write |

Views (2)

| Tool | Description | Type | |---|---|---| | list_views | List views | Read | | get_view_tickets | Get tickets in a view | Read |

Tags (1)

| Tool | Description | Type | |---|---|---| | list_tags | List tags | Read |

How It Works

This plugin runs inside your Zendesk tab through the OpenTabs Chrome extension. It uses your existing browser session — no API tokens or OAuth apps required. All operations happen as you, with your permissions.

License

MIT