Overview

Totango is a powerful Customer Success platform that enables businesses to create amazing customer experiences. The Totango API is a powerful way to manage customers, automate processes, and gain insights about customer behavior. With the Totango API, you can build applications and integrations that do the following:

• Retrieve customer data such as activity, usage, and attributes
• Create segments of customers based on activity, usage, and attributes
• Automate processes such as notifications, actions, and CRM sync
• Pull customer insights such as customer health scores and customer analytics
• Integrate with other systems such as Salesforce, Zendesk, and Slack

Using the Totango API, you can build applications and services that enable businesses to gain a deeper understanding of their customers and provide them with better customer experiences. Here are some examples of what you can build using the Totango API:

• Usage and billing analytics applications that track customer usage and provide insights into customer payment history
• Automated notifications and follow up services that keep customers informed about their orders and support inquiries
• Internal applications that connect customer data across different systems for better analysis
• Customer health companions that track customer health metrics and recommend personalized plans for boosting customer engagement
• Third-party integrations that connect to customer-facing components such as mobile apps and websites