@rjsebening/n8n-nodes-chatwoot

n8n Integration for Chatwoot – the open-source customer engagement platform

Automate conversations, contacts, agents, and inbox workflows, react to real-time webhook events, and keep your support pipeline moving — without manual work.

🧭 Overview

This community node connects Chatwoot seamlessly with your n8n workflows. From contact management and conversation routing to platform-level administration and real-time triggers — automate every key support process end-to-end.

It covers all three Chatwoot API surfaces (Application, Platform, Client) plus a webhook trigger — so whether you're running a self-hosted instance or Chatwoot Cloud, you can wire it into any n8n automation.

📦 Installation

Requirements

• n8n version 2.0.0 or higher
• A running Chatwoot instance (self-hosted or Cloud) with a valid API access token

Community Node Installation

1. Open n8n → Settings → Community Nodes → Install
2. Enter package name:

@rjsebening/n8n-nodes-chatwoot

3. Restart n8n – the nodes will now appear in the node panel.

🔌 Included Nodes

| Node | Purpose | | ----------------------- | --------------------------------------------------------------------------------------- | | Chatwoot Application | Access the Application API (v1) — contacts, conversations, messages, agents, inboxes, teams, labels, automations, reports, and more | | Chatwoot Platform | Access the Platform API — manage accounts, account users, agent bots, and users across an instance | | Chatwoot Client | Access the Client API — contact-facing endpoints (inbox, conversations, messages, CSAT) using the identifier / source_id model | | Chatwoot Trigger | Receive real-time events from Chatwoot webhooks (new messages, conversation updates, contact changes, etc.) |

🔐 Credentials

Three credential types are provided, matching the three API surfaces:

• Chatwoot Application API — uses a user access token (api_access_token)
• Chatwoot Platform API — uses a platform app access token
• Chatwoot Client API — uses an inbox identifier + contact source/identifier for customer-facing flows

Each credential stores the base URL of your Chatwoot instance (e.g. https://app.chatwoot.com or your self-hosted URL).

🧩 Supported Resources

Application API: Account, Account Agent Bots, Agents, Audit Logs, Automation Rules, Canned Responses, Contacts, Contact Labels, Conversations, Conversation Assignments, Custom Attributes, Custom Filters, Help Center, Inboxes, Integrations, Labels, Messages, Profile, Reports, Teams, Webhooks.

Platform API: Accounts, Account Users, Agent Bots, Users.

Client API: Contacts, Conversations, Inbox, Messages, CSAT Survey Page.

📬 About the Author

I’m Rezk Jörg Sebening – Automation & Systems Expert (DACH). I build n8n nodes and process automation systems that help agencies, coaches, and service providers scale without manual work.

👉 Follow me on GitHub for new DACH integrations and automation templates.

⚖️ Legal Disclaimer

This community node is not affiliated with Chatwoot Inc. (no partnership, no sponsorship, no official endorsement). It simply connects to publicly available Chatwoot API endpoints.

• Community developed & maintained
• For API-related issues → contact Chatwoot Support or consult the Chatwoot API docs
• All trademarks & logos belong to their respective owners

📄 License

MIT License Contributions and pull requests are welcome!