Freshservice

Manage IT service management (ITSM) operations including tickets, incidents, problems, changes, releases, and assets. Create, update, filter, and resolve tickets and service requests with conversations, approvals, and time entries. Track and manage IT assets with lifecycle management, relationships, software tracking, and search. Handle change management with approval workflows, maintenance windows, and impact analysis. Manage problems with root cause analysis and linked changes. Create and organize knowledge base articles with multilingual support and publishing workflows. Manage projects with tasks, sprints, and dependencies. Handle employee onboarding/offboarding lifecycle workflows. Configure on-call schedules, escalation policies, and alert management for IT infrastructure monitoring. Manage contracts, purchase orders, vendors, departments, locations, and SLA policies. Operate public-facing status pages with incident and maintenance updates. Manage agents, requesters, groups, and roles. Support service catalog items and custom objects for extending data models.

License

This integration is licensed under the FSL-1.1.