Zendesk

Manage Zendesk Support tickets, ticket comments, users, organizations, Help Center articles, ticket views, groups, ticket fields, and macros. Create, update, resolve, and delete support tickets with assignments, priorities, tags, comments, and custom fields. Search across tickets, users, groups, and organizations, and inspect Help Center categories and sections before managing articles.

Tools

Create Ticket

Creates a new support ticket in Zendesk. Supports setting subject, description (as initial comment), priority, type, status, assignee, group, tags, and custom fields. The first comment becomes the ticket description.

Delete Ticket

Permanently deletes a support ticket from Zendesk. This action cannot be undone.

Get Ticket

Retrieves a single Zendesk support ticket by its ID, including all ticket details such as subject, status, priority, assignee, requester, tags, custom fields, and comments.

List Ticket Comments

Lists comments on a Zendesk support ticket, including public replies, internal notes, authors, HTML/plain bodies, and attachment metadata.

List Ticket Fields

Lists Zendesk system and custom ticket fields. Use this before creating or updating tickets with custom field values.

List Groups

Lists agent groups in Zendesk. Groups organize agents and are used for ticket assignment and routing.

List Help Center Categories

Lists Help Center categories and sections. Categories are the top-level containers, and sections organize articles within categories. Useful for understanding the knowledge base structure before creating or managing articles.

List Macros

Lists shared and personal Zendesk macros available to the current user. Macros define reusable ticket actions agents can apply in Zendesk.

List Tickets

Lists support tickets from the Zendesk account. Returns tickets sorted by ID by default. For filtered or complex queries, use the Search tool instead.

List Views

Lists saved ticket views in Zendesk. Views are pre-defined ticket filters that agents use to organize and manage their ticket queues. Can also retrieve tickets within a specific view.

List Articles

Lists knowledge base articles from the Zendesk Help Center. Supports sorting and locale filtering.

List Organizations

Lists organizations in Zendesk. Organizations can group end users and are useful for managing shared tickets and reporting.

List Users

Lists users in Zendesk. Can filter by role (end-user, agent, admin). Use the Search tool for more complex user queries.

Search

Performs a full-text search across Zendesk resources including tickets, users, organizations, and articles. Supports the Zendesk search query syntax with field filters, tags, dates, and boolean operators.

Update Ticket

Updates an existing Zendesk support ticket. Can modify subject, status, priority, type, assignee, group, tags, and custom fields. Optionally adds a new comment (public or internal note).

License

This integration is licensed under the FSL-1.1.