Talqui unifies your company's messaging channels into a single inbox — and, with this app, into your Twenty CRM. Every real conversation your team has with a customer becomes structured CRM data: the contact, the company, the opportunity, and the full story of what was said.

No exports. No spreadsheets. No copy‑pasting screenshots into notes. Your conversations simply show up where your team already works — and, if you want, an AI agent keeps them moving even when nobody is online.

✨ Why teams install it

• Omnichannel, meet your CRM — WhatsApp, Instagram, Webchat, Telegram, and Messenger all land in Twenty as first‑class records, in real time.
• Contacts on autopilot — the moment a new number or handle reaches out, the Person is created in Twenty and linked to the right Company and Opportunity. Nobody is ever "not in the CRM" again.
• AI that answers for you — turn on Talqui's AI to reply across your connected channels, day or night, in your tone — and every one of those AI conversations is logged in Twenty just like a human one.
• AI summaries, not transcripts — every conversation arrives with an AI‑written summary, the reason behind the contact, and a satisfaction score. The story in seconds, the full thread one click away.
• A history your reps actually read — a dedicated Conversations tab on every Person, Company, and Opportunity, so the last talk, the channel, and the sentiment are always at hand.
• Zero upkeep — tickets, service calls, and sales chats are recorded automatically, the instant they happen.

🤖 Let AI handle the conversation

Talqui isn't just a pipe into your CRM — it can talk for you. Enable an AI agent on any connected channel and it will:

• Reply automatically across WhatsApp, Instagram, Webchat, Telegram, and Messenger, in your brand's voice.
• Qualify and route — answer common questions, capture intent, and hand off to a human the moment it matters.
• Never break the record — everything the AI says and hears is captured in Twenty: the contact, the conversation, the summary, and the outcome stay perfectly in sync.

Your team scales its coverage without losing a single data point — the plugin makes sure the CRM always reflects reality.

💬 What lands in Twenty

Each conversation becomes a Conversation record, fully linked to the right Person, Company, and Opportunity:

| Field | What it tells you | | --- | --- | | Channel | WhatsApp, Instagram, Webchat, Telegram, or Messenger | | Started / Ended / Duration | When it happened and how long it took | | AI summary | The conversation, distilled | | Motive | Why the customer reached out | | CSAT score | How the interaction felt to the customer | | Direct link | One click back to the live thread in Talqui | | Conversation notes | Follow‑up notes tied to the exact talk |

🤝 Contacts & pipeline, created for you

• Auto‑created contacts — a first message is enough to spin up the Person in Twenty. No untracked leads.
• Smart association — new conversations attach to the existing contact instead of cluttering your base with duplicates.
• Opportunities in sync — deals are created and updated automatically from the lead behind each conversation, so your pipeline mirrors what's actually being said.

📊 Built for sales and support

• Sales — walk into every call knowing the entire conversation history with that contact: what they asked, what was promised, how they felt.
• Support — every service ticket and call is logged against the customer, so the next agent picks up exactly where the last one left off.
• Leadership — channels, motives, and CSAT on your records turn scattered chats into reporting you can trust.

🌐 Channels

Connect the channels your customers already use — every message from any of them flows into the same place in Twenty:

• WhatsApp — the number your customers text every day.
• Instagram — DMs from your profile, straight into the CRM.
• Webchat — the little chat bubble you install on your website, so visitors can talk to you (or your AI) without leaving the page.
• Telegram — conversations from your Telegram bot or channel.
• Messenger — Facebook Messenger threads from your page.

More channels are added to Talqui over time — as you connect them, they show up in Twenty automatically, no extra setup on the CRM side.

🚀 Get started

1. Install — in Twenty, open Settings → Marketplace, search for Talqui, and click Install.
2. Connect — link your Talqui workspace and pick the channels you want to sync (and, optionally, turn on the AI agent).
3. Done — your existing history is backfilled and every new conversation flows into Twenty in real time.

Requires an active Talqui account with at least one connected channel, and a Twenty server on v2.8 or newer.

💬 Support

• 🌐 Website — talqui.chat
• ✉️ Support — [email protected]
• 🐞 Report an issue — [email protected]

🖼️ See it in action