Call Recorder

Record, transcribe, and save every meeting — right inside your CRM.

✨ What you get

• Recordings on every meeting
• A Call Recording tab
• A per-meeting on/off switch
• AI meeting summaries
• Built for AI & automation

💳 Billing

Metered in Twenty credits based on the bot's actual recording time, prorated by duration — $1.00 per recording-hour (1 credit). No recording — opted out, canceled, or no-show — means no charge.

AI summaries use workspace AI credits, billed on the model's token usage — the cost scales with how much was said in the meeting, typically $0.02–$0.06 per meeting on default models. Set the CALL_RECORDER_SUMMARY_ENABLED app variable to false to turn summaries off.

🎥 Supported meeting platforms

The recording bot can only join meetings on these platforms:

• ✅ Google Meet
• ✅ Zoom
• ✅ Microsoft Teams
• ✅ Webex
• ✅ GoTo Meeting

Events whose conference link points to any other platform (e.g. ro.am, Daily, Whereby) or that only have a dial-in number are ignored — no bot is scheduled, since it can't join the call.

📌 Heads up

• Needs a synced calendar + video link — ad-hoc calls that were never on your Google, Outlook, or CalDAV calendar aren't recorded.
• Your copy is yours — Twenty stores its own video, audio, and transcript, so they stay available after the source media expires.