@veeemlab/itglue-mcp

A Model Context Protocol (MCP) server for IT Glue with full read + write support. Talks JSON:API to api.itglue.com / api.eu.itglue.com / api.au.itglue.com and exposes 56 tools to any MCP-compatible client (Claude Desktop, Claude Code, MCPHub, etc.). Built-in rate limiting and retry-with-backoff keep you safely under IT Glue's 3000 req / 5min ceiling. Destructive operations require explicit confirm tokens; password reveal requires a separate acknowledgement; the HTTP transport requires a bearer token and binds to loopback by default.

Quick start

Add it to any MCP client's config (example for MCPHub's mcp_settings.json):

{
  "itglue": {
    "command": "npx",
    "args": ["-y", "@veeemlab/itglue-mcp"],
    "env": {
      "ITGLUE_API_KEY": "${ITGLUE_API_KEY}",
      "ITGLUE_REGION": "${ITGLUE_REGION}"
    }
  }
}

npx resolves the latest published version from npm and caches it; subsequent runs are instant.

Alternative: run from GitHub HEAD

If you want the bleeding-edge main branch without waiting for an npm release:

"args": ["-y", "github:veeemlab/itglue-mcp"]

Environment

| Variable | Required | Default | Notes | | --- | --- | --- | --- | | ITGLUE_API_KEY | yes | – | Sent as the x-api-key header. | | ITGLUE_REGION | no | us | One of us, eu, au. | | ITGLUE_READ_ONLY | no | false | Set to true to skip registration of all 25 mutating tools (create/update/delete/bulk/publish). | | ITGLUE_TRANSPORT | no | stdio | Set to http to expose the server over Streamable HTTP on :PORT/mcp (with /health for liveness). | | ITGLUE_HTTP_TOKEN | when http | – | Bearer token required on /mcp requests. Must be ≥ 16 chars; server refuses to start without it. | | ITGLUE_HTTP_HOST | no | 127.0.0.1 | Only used when ITGLUE_TRANSPORT=http. Loopback by default — set explicitly (0.0.0.0 etc.) to expose. | | PORT | no | 3000 | Only used when ITGLUE_TRANSPORT=http. |

Tools

All tools share the itglue_ prefix. Read-only tools accept pageSize / pageNumber for page[size] / page[number], plus typed filters that map to filter[...].

Organizations — search_organizations, get_organization

Configurations — search_configurations, get_configuration, create_configuration, update_configuration, delete_configuration, list_configuration_types, list_configuration_statuses

Passwords — search_passwords, get_password, create_password, update_password, delete_password, list_password_categories (pass showPassword: true to reveal plaintext)

Documents — search_documents, get_document, create_document, list_document_sections, create_document_section, update_document_section, delete_document_section, publish_document

Flexible Assets — list_flexible_asset_types, list_flexible_asset_fields, search_flexible_assets, get_flexible_asset, create_flexible_asset, update_flexible_asset, delete_flexible_asset

Flexible assets use a dynamic traits object — always call list_flexible_asset_fields for the target type first to learn the valid keys.

Contacts — search_contacts, get_contact, create_contact, update_contact, delete_contact

Locations — list_locations, get_location, create_location, update_location, delete_location

Users — list_users, get_user

Groups — list_groups, get_group

Attachments — list_attachments, delete_attachment

Related Items — list_related_items, create_related_item, delete_related_item

Bulk — bulk_update, bulk_delete (one tool per operation across resource types)

Deduplication — find_org_match, find_contact_match, find_config_match, scan_duplicates

Health — itglue_health_check

Token-saving formatOptions

Every read tool accepts an optional formatOptions argument: format: "compact" keeps id + a small set of identifying attributes, fields: [...] whitelists specific attribute keys, omitEmpty: true drops null and empty values. Combine to reduce response tokens by up to 80%.

How it works

• JSON:API request/response envelopes (type + id + attributes) with kebab-case attribute keys
• GET / POST / PATCH / DELETE map cleanly to IT Glue's CRUD verbs
• Errors from the API are parsed and surfaced as isError: true tool responses with the original errors[] payload
• Transport defaults to StdioServerTransport; opt into StreamableHTTPServerTransport with ITGLUE_TRANSPORT=http

Rate limiting & retry

Every outbound request goes through a serialized queue with a configurable minimum interval (100 ms by default → ~10 req/s, comfortably under IT Glue's 3000 / 5 min limit). 429 responses are retried up to 3 times with exponential backoff (1 s, 2 s, 4 s) and honor the Retry-After header. 408 and 5xx responses are retried only for GET and DELETE — POST and PATCH surface the error to the caller, since retrying them risks duplicate side effects.

LRU response cache

GET responses are kept in an in-memory LRU cache with per-resource TTLs (1 hour for reference data, 5 minutes for organizations/locations, 1 minute for configurations/contacts/documents/flexible-assets, never for passwords). Successful write operations invalidate every cache entry for the touched resource.

Security

This server can read, modify, and delete IT Glue records — including passwords. Guards built in:

• ITGLUE_READ_ONLY=true disables registration of all 25 mutating tools; listTools never advertises them. The intended posture for handing an LLM an inspection-only view.
• Confirm tokens are required on every destructive tool. Each tool refuses to run unless the caller passes a verbatim confirm value matching the operation: DELETE_CONFIGURATION, DELETE_CONTACT, DELETE_DOCUMENT_SECTION, DELETE_FLEXIBLE_ASSET, DELETE_LOCATION, DELETE_ATTACHMENT, DELETE_RELATED_ITEM, DELETE_PASSWORD, PUBLISH_DOCUMENT, BULK_UPDATE, BULK_DELETE.
• showPassword=true on get_password / search_passwords is conditionally gated: passing it without confirm: "SHOW_PASSWORD" is refused. The plaintext path stays available but cannot be hit by accident.
• Error response redaction: API error bodies pass through a redactor that masks values whose key matches /password|secret|token|api_key|otp|private_key/i. IT Glue sometimes echoes back submitted fields on validation failure — the redactor catches that before the LLM sees them.
• HTTP transport: requires ITGLUE_HTTP_TOKEN (≥ 16 chars) and binds to 127.0.0.1 by default. /mcp requests must carry Authorization: Bearer <token>; token comparison uses timingSafeEqual. /health is unauthenticated for liveness probes.

Passwords are never cached regardless of TTL settings.

Why dist/ is committed

npx -y github:veeemlab/itglue-mcp runs the package straight from GitHub without a build step. So the compiled output under dist/ is intentionally tracked in git. A prepare script (tsc) regenerates it as a fallback if the package is ever installed from source.

Local development

npm install
npm run build        # or npm run dev for watch mode
ITGLUE_API_KEY=... ITGLUE_REGION=eu node dist/index.js

Project layout:

src/
  index.ts            # stdio entry (+ optional HTTP with bearer auth)
  server.ts           # MCP server wiring + read-only filter
  client.ts           # IT Glue HTTP client (throttle, retry, cache)
  cache.ts            # LRU cache + per-resource TTL table
  format.ts           # formatOptions transform
  redact.ts           # secret-key redaction for error responses
  searchFallback.ts   # diacritic / first-word variants for filter[name]
  similarity.ts       # Jaro-Winkler + normalize for dedup tools
  tools/
    organizations.ts
    configurations.ts
    passwords.ts
    documents.ts
    flexibleAssets.ts
    contacts.ts
    locations.ts
    users.ts
    groups.ts
    attachments.ts
    relatedItems.ts
    bulk.ts
    deduplication.ts
    health.ts
    shared.ts         # tool helpers (schemas, errors, pagination, confirm)
    index.ts          # tool registry

License

MIT — see LICENSE.