Intercom MCP Server

A Model Context Protocol (MCP) server that provides AI assistants (Claude, Cursor, etc.) with a comprehensive interface to the Intercom API. Supports both static access tokens and OAuth2 authentication.

Overview

intercom-mcp allows your AI assistant to directly interact with your Intercom support data. It enables powerful natural language queries like:

• "Show me all open conversations from the last 24 hours."
• "Search for contacts matching '[email protected]'."
• "Get the full conversation thread for conversation 12345."
• "List all contacts tagged with 'VIP'."

Features

• OAuth2 Support: Browser-based OAuth flow with automatic token refresh, powered by @vineethnkrishnan/oauth-core.
• Static Token Support: Use an Intercom access token for simple setups.
• Modular Architecture: Built with clean layered design for high maintainability.
• Type-Safe: Fully implemented in TypeScript with Zod schema validation.
• Comprehensive Coverage: Full access to Conversations and Contacts.

Installation

Using npx (Recommended)

No installation required. Run directly:

npx -y @vineethnkrishnan/intercom-mcp

Global Install

npm install -g @vineethnkrishnan/intercom-mcp
intercom-mcp

From Source

git clone https://github.com/vineethkrishnan/mcp-pool.git
cd mcp-pool
npm install
npm run build

Configuration

To use this server with an MCP client like Claude Desktop, add to your MCP client configuration file:

| Platform | Config file path | |----------|-----------------| | macOS | ~/Library/Application Support/Claude/claude_desktop_config.json | | Windows | %APPDATA%\Claude\claude_desktop_config.json | | Linux | ~/.config/Claude/claude_desktop_config.json |

Using a Static Access Token

{
  "mcpServers": {
    "intercom": {
      "command": "npx",
      "args": ["-y", "@vineethnkrishnan/intercom-mcp"],
      "env": {
        "INTERCOM_ACCESS_TOKEN": "dG9rOjEyMzQ..."
      }
    }
  }
}

Using OAuth2

{
  "mcpServers": {
    "intercom": {
      "command": "npx",
      "args": ["-y", "@vineethnkrishnan/intercom-mcp"],
      "env": {
        "INTERCOM_CLIENT_ID": "abc12345...",
        "INTERCOM_CLIENT_SECRET": "secret_abc12345..."
      }
    }
  }
}

Then run the OAuth setup:

intercom-mcp auth login

This will:

1. Open a browser window where you'll log in to Intercom and authorize the app
2. After you approve, the browser will show a success message
3. Your tokens are saved locally at ~/.mcp-pool/intercom/ and refresh automatically

Environment Variables

| Variable | Required | Default | Description | |----------|----------|---------|-------------| | INTERCOM_ACCESS_TOKEN | No* | - | Static Intercom access token. | | INTERCOM_CLIENT_ID | No* | - | OAuth2 client ID. | | INTERCOM_CLIENT_SECRET | No* | - | OAuth2 client secret. |

*Either INTERCOM_ACCESS_TOKEN or both INTERCOM_CLIENT_ID and INTERCOM_CLIENT_SECRET must be provided.

Getting Your Credentials

Option A: Access Token (Simpler)

1. Log in to the Intercom Developer Hub
2. Select your app (or create one)
3. Go to Authentication and copy the Access Token

Option B: OAuth App

1. In the Developer Hub, go to your app's Authentication settings
2. Copy the Client ID and Client secret

Documentation

For a full list of available tools, detailed examples, and architectural details, visit the documentation site.

Uninstallation

# If installed globally
npm uninstall -g @vineethnkrishnan/intercom-mcp

# Remove OAuth tokens (if using OAuth2)
rm -rf ~/.mcp-pool/intercom/

Testing

npm test

License

This project is licensed under the MIT License.