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@xuda.dev/ticket-triage-classifier-ai-agent

v0.1.1

Published

Ticket Triage Classifier

Downloads

182

Vulnerabilities

Powered byPowered by Snyk
  • 0High
  • 0Medium
  • 0Low

Links

Git

Maintainers

xuda.ioxuda.io

Keywords

xudaai-agentcliticket-triage-classifier-ai-agentcustomer-support-servicecustomer-servicetriageclassificationticketsroutingpriorityslaqueuesupport

Readme

Ticket Triage Classifier

Ticket Triage Classifier

A Xuda AI agent, runnable from your terminal.

Install

npm i -g @xuda.dev/ticket-triage-classifier-ai-agent

Run

ticket-triage-classifier-ai-agent

On first run you will be asked to sign in to Xuda. After that the agent opens a chat session in your terminal.

About this agent

Give it one ticket, a batch, or your whole ticket table, plus your queue names if you have them. Each ticket comes back as a record: category and subcategory, a P1 to P4 priority with the rule that set it, sentiment, language, the queue to route to, an SLA target in hours, tags, a confidence score, and anything missing that a person needs to check.

Details

  • Category: Customer Support & Service
  • Industry: Customer Service
  • Tags: triage, classification, tickets, routing, priority, sla, queue, support
  • Model: GPT-5 Nano

Links

  • Marketplace listing: https://dev.xuda.ai/marketplace/agents/7fc_agn_a0a9a43aba17
  • Xuda CLI: https://www.npmjs.com/package/@xuda.ai/cli
  • Xuda: https://xuda.ai
  • Author: Info xuda

Published automatically by Xuda when this agent was listed on the marketplace as a free agent.