@zencomms/cc-types

Contact-center domain types and ports: schemas for agent status, queues, routing rules, IVR, screen pop, callbacks, business hours, SLA; the RoutingPort, QueuePort, AgentStatusPort, and CallerLookupPort interfaces; and the agent-state FSM + CCEventMap.

Install

pnpm add @zencomms/cc-types

Stability

Alpha — APIs may change until 0.1.0.

Entry points

• @zencomms/cc-types — single root export at ./dist/index.js.

Usage

import { AgentStatusSchema, type AgentStatus } from '@zencomms/cc-types';
import { Value } from '@sinclair/typebox/value';

const status: AgentStatus = { agentId: 'a_1', state: 'available' };
Value.Assert(AgentStatusSchema, status);

See also

• See the root README for architecture and contributing.
• ADR-001 explains contract stability.