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bolddesk_support_sdk

v1.0.2

Published

The BoldDesk Mobile Support SDK enables you to integrate a fully functional help center directly into your mobile application. This allows end-users to access support tickets and Knowledge Base (KB) articles inside the app.

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Links

Git

Maintainers

bolddesksyncfusionbolddesksyncfusion

Keywords

react-nativeiosandroid

Readme

BoldDesk Support SDK

The BoldDesk Mobile Support SDK enables you to integrate a fully functional help center directly into your mobile application. This allows end-users to access support tickets and Knowledge Base (KB) articles inside the app, reducing the need to open a web browser.

With the SDK, you can:

  • Create a customizable help center dashboard.
  • Enable users to submit support requests with attachments.
  • Offer search and filtering capabilities for KB articles to support self-service.
  • Track ticket status, reply to agents, update, and close tickets.
  • Support both anonymous and authenticated users through JWT-based authentication.
  • Include push notifications for real-time updates.

The SDK is lightweight, supports theming to match your app’s branding, and guarantees secure authentication.

Key Features

| Feature | Anonymous | Authenticated | | ------------------ | --------- | ------------- | | View KB Articles | ✅ | ✅ | | Create Ticket | ✅ | ✅ | | View Tickets | | ✅ | | Push Notifications | | ✅ |

Supported Platforms & Prerequisites

| Platform | Minimum OS Version | | ------------ | ------------------ | | Android | API 28+ | | iOS | 14.0+ | | React Native | — |

To set up the SDK in BoldDesk, learn more on How to Configure Mobile SDK in BoldDesk