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dingdawg-support-agent

v2.0.3

Published

Customer support that resolves faster every week. Learns resolution patterns from your tickets. The answer that fixed ticket #47 auto-surfaces for ticket #894.

Vulnerabilities

Powered byPowered by Snyk
  • 0High
  • 0Medium
  • 0Low

Links

Git

Maintainers

dingdawg.comdingdawg.com

Keywords

mcpcustomer-supportai-agentticket-managementsentiment-analysisgovernancedingdawgclaude-codecursorhelpdesk

Readme

dingdawg-support-agent

Breakthrough support ticket backlogs. AI customer support that learns YOUR resolution patterns.

AI-powered ticket classification, response drafting, knowledge base search, satisfaction tracking, and escalation decisions. Analyze sentiment, draft empathetic responses, and route tickets to the right team. Every action is governed and receipted.

For AI Assistants

This MCP server returns structured JSON for seamless integration:

  • Ticket classification with category, priority, and sentiment scores
  • Satisfaction metrics (CSAT/NPS) with trend tracking
  • Governance receipt on every call (audit-ready)
  • Chain-ready: classify_ticket -> knowledge_search for context -> draft_response -> satisfaction_check post-resolution -> escalation_decision when needed

Composable with any MCP client: Claude Code, Cursor, VS Code, ChatGPT Desktop, Windsurf.

Install

npx dingdawg-support-agent

Claude Code

claude mcp add support -- npx dingdawg-support-agent

Cursor

Add to .cursor/mcp.json:

{"mcpServers": {"support": {"command": "npx", "args": ["dingdawg-support-agent"], "env": {"DINGDAWG_API_KEY": "your-key"}}}}

Full Stack (all 13 agents)

npx dingdawg-setup

Tools

| Tool | Free Tier | Paid Tier | |------|-----------|-----------| | classify_ticket | 20/day, keyword-based classification | Unlimited, LLM-powered intent + sentiment analysis | | draft_response | 10/day, template-based responses | Unlimited, AI-personalized with tone matching | | knowledge_search | 15/day, basic keyword search | Unlimited, semantic search with relevance ranking | | satisfaction_check | 10/day, basic CSAT scoring | Unlimited, NPS + CSAT with trend analysis | | escalation_decision | 10/day, rule-based routing | Unlimited, AI-powered with context-aware routing |

Pricing

  • Free: 20 classifications/day, basic analysis
  • Pro: $49/mo, 100 calls/day, AI-powered deep analysis
  • Pay-as-you-go: $0.25/call, no commitment

Get API key: https://dingdawg.com/developers

Governed

Every call is receipted and auditable. Ticket classifications include confidence scores. Response drafts are checked for tone appropriateness. Escalation decisions include reasoning trails for quality assurance review.

Support

[email protected] | https://dingdawg.com