What Are Platform Skills?

Skills are packaged instructions that teach AI agents how to perform specific tasks on enterprise platforms. Unlike MCP tools (which provide capabilities), skills provide knowledge — the procedures, best practices, and decision logic that make AI agents effective.

MCP = The kitchen and ingredients
Skills = The recipes

Current coverage focuses on the ServiceNow® platform, with 180+ skills across 23 categories covering ITSM, CSM, HRSD, SecOps, GRC, development, administration, and more.

Quick Start

Installation

# npm
npm install happy-platform-skills

# skills.sh
npx skills add Happy-Technologies-LLC/happy-platform-skills --all --full-depth

Usage with Claude Code

# List available skills
npx hps list

# Search for skills
npx hps search "incident"

# Load a skill into your session
npx hps load itsm/incident-triage

Programmatic Usage

import { SkillLoader, SkillRegistry } from 'happy-platform-skills';

// Load all skills
const registry = new SkillRegistry();
await registry.discover();

// Find skills by tag
const itsmSkills = registry.findByTag('itsm');

// Load a specific skill
const skill = await SkillLoader.load('itsm/incident-triage');
console.log(skill.instructions);

Available Skills

ITSM — IT Service Management (16 skills)

| Skill | Description | |-------|-------------| | itsm/incident-triage | Automated incident classification and prioritization | | itsm/incident-lifecycle | End-to-end incident management workflow | | itsm/incident-summarization | Comprehensive incident summaries with timeline and impact | | itsm/incident-sentiment | Incident sentiment analysis and escalation risk detection | | itsm/major-incident | P1/Major incident coordination | | itsm/major-incident-email | Major incident email communications | | itsm/problem-analysis | Root cause analysis and known error management | | itsm/change-management | RFC creation, CAB, implementation, PIR | | itsm/change-risk-explanation | Change request risk explanations | | itsm/chat-reply-recommendation | Recommended chat replies for ITSM agents | | itsm/email-recommendation | Professional email responses for IT service cases | | itsm/suggested-steps | AI-generated resolution steps for incidents | | itsm/kb-generation | Generate KB articles from resolved incidents | | itsm/release-notes-generation | Generate release notes from change requests | | itsm/case-auto-resolve | Auto-resolve common cases using pattern matching | | itsm/predict-assignment | Predict assignment group and category | | itsm/incident-activity-summarization | Summarize incident activity streams | | itsm/natural-language-queries | Plain English platform searches | | itsm/quick-reference | Common operations cheat sheet |

CSM — Customer Service Management (10 skills)

| Skill | Description | |-------|-------------| | csm/case-summarization | Case summarization with timeline and interactions | | csm/chat-recommendation | Recommended chat responses for service agents | | csm/email-recommendation | Professional email responses for customer cases | | csm/sentiment-analysis | Customer sentiment tracking and escalation detection | | csm/activity-response | Contextual activity responses and next actions | | csm/resolution-notes | Comprehensive resolution notes for closing cases | | csm/sidebar-summarization | Sidebar summaries with case context and history | | csm/kb-generation | Generate KB articles from resolved cases | | csm/suggested-steps | Suggested resolution steps for customer cases | | csm/trending-topics | Trending customer service topics analysis |

HRSD — HR Service Delivery (12 skills)

| Skill | Description | |-------|-------------| | hrsd/case-summarization | HR case summarization with COE routing | | hrsd/chat-reply-recommendation | Recommended replies for HR agent chats | | hrsd/email-recommendation | Email recommendations for HR cases | | hrsd/resume-skill-extraction | Extract skills and qualifications from resumes | | hrsd/sentiment-analysis | Employee sentiment analysis and flight risk detection | | hrsd/persona-assistant | Persona-based HR assistance and policy guidance | | hrsd/kb-generation | Generate HR knowledge articles from resolved cases | | hrsd/sidebar-summarization | HR case sidebar discussion summaries | | hrsd/health-safety-summarization | Health & safety incident summarization | | hrsd/generate-talking-points | Manager talking points for reviews and 1:1s | | hrsd/case-summarization-approvals | Summarize cases/requests for approvers | | hrsd/interview-relevance | Interview note and job description skill matching |

Development (20 skills)

| Skill | Description | |-------|-------------| | development/business-rules | Server-side automation scripts | | development/client-scripts | Form manipulation and validation | | development/script-includes | Reusable server-side libraries | | development/glide-api-reference | GlideRecord, GlideAggregate, GlideDateTime | | development/debugging-techniques | Script debugger, logging, troubleshooting | | development/notifications | Email notifications, events, templates | | development/ui-actions | Buttons, context menus, client/server actions | | development/scheduled-jobs | Automated recurring tasks | | development/data-import | Import sets and transform maps | | development/scripted-rest-apis | Custom REST endpoints | | development/automated-testing | ATF and script testing | | development/performance-optimization | Script optimization techniques | | development/code-assist | AI-assisted code generation | | development/code-review | Code review for security and best practices | | development/test-generation | Generate tests from requirements | | development/ui-generation | Generate UI components from descriptions | | development/mcp-server | Configure platform MCP server integration | | development/mcp-server-installation | Install and connect Happy Platform MCP | | development/servicenow-docs-mcp | Add ServiceNowDocs search and optional local indexing to Happy Platform MCP | | development/fluent-sdk | Hybrid ServiceNow development with NowSDK Fluent and MCP |

GenAI Platform (19 skills)

| Skill | Description | |-------|-------------| | genai/flow-generation | Generate automation flows from natural language | | genai/playbook-generation | Generate process automation playbooks | | genai/playbook-recommendations | Recommend playbooks based on case context | | genai/spoke-generation | Generate integration hub spokes | | genai/ai-search-rag | Configure AI search with RAG | | genai/now-assist-qa | Configure platform AI Q&A | | genai/skill-kit-custom | Create custom AI skills | | genai/app-generation | Generate scoped applications from requirements | | genai/app-summary | Summarize existing applications | | genai/conversation-evaluator | Evaluate virtual agent conversation quality | | genai/chat-summarization-va | Summarize virtual agent chat sessions | | genai/process-mining-insights | Process mining insights and optimization | | genai/voice-assist | Configure AI voice agents | | genai/rpa-bot-generation | Generate RPA bots from process descriptions | | genai/insights-clustering | Cluster and analyze insights from records | | genai/agent-miner | Mine agent interactions for automation | | genai/build-agent | Build custom AI agents | | genai/detect-conversation-type | Classify conversation types for routing | | genai/ai-lens | Contextual AI analysis lens |

Administration (15 skills)

| Skill | Description | |-------|-------------| | admin/update-set-management | Configuration tracking and deployment | | admin/deployment-workflow | Instance-to-instance migration | | admin/batch-operations | Bulk record operations | | admin/script-execution | Background script patterns | | admin/script-sync | Local development workflow | | admin/user-provisioning | User lifecycle management | | admin/workflow-creation | Programmatic workflow building | | admin/schema-discovery | Table and field exploration | | admin/instance-management | Multi-instance operations | | admin/application-scope | Scoped app development | | admin/configuration-validation | Catalog item validation | | admin/generic-crud-operations | Universal table operations | | admin/task-analysis | Task trend analysis and bottleneck detection | | admin/smart-assessment | AI-assisted assessment configuration | | admin/workspace-insights | Workplace service delivery insights |

GRC — Governance, Risk & Compliance (10 skills)

| Skill | Description | |-------|-------------| | grc/issue-action-plan | GRC issue remediation action plans | | grc/issue-summarization | Summarize GRC issues with compliance context | | grc/issue-validator | Validate GRC issues for completeness | | grc/risk-assessment-summarization | Summarize risk assessments with scoring | | grc/risk-event-summarization | Summarize risk events with impact assessment | | grc/control-objective-management | Manage and assess control objectives | | grc/regulatory-alert-analysis | Analyze regulatory alerts for business impact | | grc/suggest-remediation-tasks | Suggest remediation tasks for GRC issues | | grc/tprm-issue-summarization | Third-party risk management issue summaries | | grc/esg-document-intelligence | ESG data extraction and analysis |

SecOps — Security Operations (9 skills)

| Skill | Description | |-------|-------------| | secops/correlation-insights | Correlate security events and incidents | | secops/shift-handover | Generate SOC shift handover content | | secops/post-incident-analysis | Post-incident review and lessons learned | | secops/incident-summarization | Security incident executive summaries | | secops/metrics-analysis | Security operations metrics (MTTD, MTTR) | | secops/vulnerability-deduplication | Deduplicate vulnerability records | | secops/security-recommended-actions | Recommended actions for security incidents | | secops/quality-assessment | Security incident handling quality assessment | | secops/vulnerability-recommended-solution | Recommend solutions for vulnerable items |

Knowledge Management (7 skills)

| Skill | Description | |-------|-------------| | knowledge/duplicate-detection | Identify duplicate knowledge articles | | knowledge/gap-analysis | Analyze knowledge gaps from incident patterns | | knowledge/content-recommendation | Recommend relevant KB articles | | knowledge/article-generation | Generate KB articles from resolved records | | knowledge/gap-grouping | Group knowledge gaps by topic and priority | | knowledge/kb-summarization | Summarize articles for quick consumption | | knowledge/knowledge-graph | Build and navigate knowledge graphs |

SPM — Strategic Portfolio Management (7 skills)

| Skill | Description | |-------|-------------| | spm/agile-story-generation | Generate user stories with acceptance criteria | | spm/acceptance-criteria | Generate comprehensive acceptance criteria | | spm/project-insights | Project health insights and dashboards | | spm/planning-summarization | Summarize planning items and portfolios | | spm/feedback-summarization | Summarize retrospective and review feedback | | spm/cwm-doc-generation | CWM documentation and insights | | spm/cwm-tasks-generation | Generate task breakdowns from requirements |

ITOM — IT Operations Management (5 skills)

| Skill | Description | |-------|-------------| | itom/alert-analysis | Operational alert analysis and pattern recognition | | itom/alert-investigation | Deep alert investigation with CI tracing | | itom/service-mapping | Service map discovery and validation | | itom/observability-integration | Integrate observability platform data | | itom/health-log-analytics | Health log analytics and anomaly detection |

Procurement & Finance (6 skills)

| Skill | Description | |-------|-------------| | procurement/invoice-management | Invoice data extraction and PO matching | | procurement/procurement-summarization | Procurement case and pipeline summaries | | procurement/purchase-order-summarization | Purchase order tracking and summaries | | procurement/sourcing-summarization | Sourcing event and bid comparison summaries | | procurement/supplier-recommendation | Supplier recommendations based on performance | | procurement/order-summarization | Order capture and fulfillment summaries |

Legal & Contract Management (6 skills)

| Skill | Description | |-------|-------------| | legal/legal-request-triage | Triage and classify legal requests | | legal/legal-matter-summarization | Legal matter summaries with financial exposure | | legal/contract-analysis | Contract term and risk analysis | | legal/contract-obligation-extraction | Extract obligations from contracts | | legal/contract-metadata-extraction | Extract contract metadata and key dates | | legal/contracts-query-enhancer | Enhance contract search queries |

Service Catalog (9 skills)

| Skill | Description | |-------|-------------| | catalog/request-fulfillment | End-to-end request processing | | catalog/item-creation | Catalog item setup | | catalog/approval-workflows | Approval configuration | | catalog/variable-management | Form variables and options | | catalog/ui-policies | Dynamic form behavior | | catalog/catalog-item-generation | Generate catalog items from descriptions | | catalog/multi-turn-ordering | Multi-turn conversational ordering | | catalog/approval-summarization | Summarize approvals with business context | | catalog/catalog-builder-ai | AI-assisted catalog builder |

CMDB (7 skills)

| Skill | Description | |-------|-------------| | cmdb/ci-discovery | Configuration item management | | cmdb/relationship-mapping | CI relationships and dependencies | | cmdb/impact-analysis | Service impact assessment | | cmdb/data-quality | CMDB health and validation | | cmdb/cmdb-search-analysis | Natural language CI search and analysis | | cmdb/service-graph-diagnosis | Service graph connector troubleshooting | | cmdb/ci-summarization | Comprehensive CI summaries |

Security (4 skills)

| Skill | Description | |-------|-------------| | security/incident-response | Security incident handling | | security/acl-management | Access control configuration | | security/audit-compliance | Compliance monitoring | | security/data-classification | Data sensitivity management |

Reporting & Analytics (6 skills)

| Skill | Description | |-------|-------------| | reporting/sla-analysis | SLA performance metrics | | reporting/executive-dashboard | KPI dashboards | | reporting/trend-analysis | Historical trend reporting | | reporting/analytics-generation | Generate analytics dashboards from descriptions | | reporting/query-generation | Generate queries from natural language | | reporting/survey-analysis | Survey response analysis and trends |

Enterprise Architecture (2 skills)

| Skill | Description | |-------|-------------| | ea/adr-summarization | Architecture Decision Record summaries | | ea/business-app-insights | Business application health and insights |

Field Service Management (3 skills)

| Skill | Description | |-------|-------------| | fsm/work-order-summarization | Work order summaries with SLA and parts | | fsm/sidebar-summarization | Field technician sidebar summaries | | fsm/kb-generation | Field service knowledge articles |

Software Asset Management (4 skills)

| Skill | Description | |-------|-------------| | sam/product-compliance | Product license compliance summaries | | sam/saas-user-resolution | SaaS user discrepancy resolution | | sam/publisher-compliance | Publisher compliance and audit readiness | | sam/recommended-actions | SAM optimization recommendations |

Document Intelligence (2 skills)

| Skill | Description | |-------|-------------| | document/document-extraction | Extract structured data from documents | | document/smart-documents | Smart document management and templates |

OT Security Management (2 skills)

| Skill | Description | |-------|-------------| | otsm/ot-incident-resolution | OT incident resolution with safety context | | otsm/ot-incident-summarization | OT incident summaries with device impact |

Public Sector Digital Services (2 skills)

| Skill | Description | |-------|-------------| | psds/government-case-summarization | Government case summaries with compliance | | psds/chat-summarization | Public sector chat interaction summaries |

Skill Anatomy

Each skill is a Markdown file with YAML frontmatter:

---
name: incident-triage
version: 1.0.0
description: Intelligent incident triage and assignment
author: Happy Technologies LLC
tags: [itsm, incident, triage, assignment]
platforms: [claude-code, claude-desktop, chatgpt, cursor, any]
tools:
  mcp: [SN-Query-Table, SN-NL-Search, SN-Assign-Incident]
  rest: [/api/now/table/incident, /api/now/table/sys_user_group]
  native: [Bash, Read, Write]
complexity: intermediate
estimated_time: 5-15 minutes
---

# Incident Triage Skill

## Overview
[What this skill accomplishes]

## Prerequisites
[Required access, permissions, or setup]

## Procedure
[Step-by-step instructions with decision points]

## Tool Usage
[How to use available tools — MCP, REST, or native]

## Best Practices
[Platform and ITIL best practices]

## Troubleshooting
[Common issues and solutions]

Platform Compatibility

Skills are designed to work across multiple AI platforms:

| Platform | Tool Access | Notes | |----------|-------------|-------| | Claude Code | MCP + Native | Full integration with platform MCP Server | | Claude Desktop | MCP only | Requires MCP server connection | | ChatGPT | REST/Actions | Use REST API procedures | | Cursor | Native + Extensions | IDE-based automation | | Custom Agents | Any | Adapt procedures to available tools |

Statistics

| Metric | Value | |--------|-------| | Total Skills | 180+ | | Categories | 23 | | Platforms Supported | 5+ | | MCP Tool References | 60+ |

Related Projects

• Happy Platform MCP — MCP server providing ServiceNow platform automation tools
• Happy Technologies — Enterprise AI solutions

License

Apache License 2.0 — see LICENSE for details.

Trademark Notice

Happy Platform Skills is a trademark of Happy Technologies LLC.

ServiceNow® is a registered trademark of ServiceNow, Inc. This project is not affiliated with, endorsed by, or sponsored by ServiceNow, Inc. All other trademarks are the property of their respective owners.

See NOTICE for full attribution and trademark information.