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What Are Platform Skills?

Skills are packaged instructions that teach AI agents how to perform specific tasks on enterprise platforms. Unlike MCP tools (which provide capabilities), skills provide knowledge — the procedures, best practices, and decision logic that make AI agents effective.

MCP = The kitchen and ingredients
Skills = The recipes

Current coverage focuses on the ServiceNow® platform, with 184 skills across 23 categories covering ITSM, CSM, HRSD, SecOps, GRC, development, administration, and more.

Quick Start

Installation

# npm
npm install happy-platform-skills

# skills.sh
npx skills add Happy-Technologies-LLC/happy-platform-skills --all --full-depth

Usage with Claude Code

# List available skills
npx hps list

# Search for skills
npx hps search "incident"

# Load a skill into your session
npx hps load itsm/incident-triage

Programmatic Usage

import { SkillLoader, SkillRegistry } from 'happy-platform-skills';

// Load all skills
const registry = new SkillRegistry();
await registry.discover();

// Find skills by tag
const itsmSkills = registry.findByTag('itsm');

// Load a specific skill
const skill = await SkillLoader.load('itsm/incident-triage');
console.log(skill.getInstructions());

Available Skills

The npm package and CLI discover 184 skills across 23 categories. Use npx hps list for every skill and description, or npx hps search <query> to narrow the catalog.

| Category | Domain | Skills | |---|---|---:| | admin | Administration | 16 | | catalog | Service Catalog | 9 | | cmdb | CMDB | 6 | | csm | Customer Service Management | 10 | | development | Development | 20 | | document | Document Intelligence | 3 | | ea | Enterprise Architecture | 2 | | fsm | Field Service Management | 3 | | genai | Generative AI | 19 | | grc | Governance, Risk & Compliance | 11 | | hrsd | HR Service Delivery | 12 | | itom | IT Operations Management | 5 | | itsm | IT Service Management | 19 | | knowledge | Knowledge Management | 7 | | legal | Legal & Contract Management | 6 | | otsm | OT Security Management | 2 | | procurement | Procurement | 6 | | psds | Public Sector Digital Services | 2 | | reporting | Reporting & Analytics | 6 | | sam | Software Asset Management | 2 | | secops | Security Operations | 7 | | security | Platform Security | 4 | | spm | Strategic Portfolio Management | 7 | | Total | | 184 |

Skill Anatomy

Each skill is a Markdown file with YAML frontmatter:

---
name: incident-triage
version: 1.0.0
description: Intelligent incident triage and assignment
author: Happy Technologies LLC
tags: [itsm, incident, triage, assignment]
platforms: [claude-code, claude-desktop, chatgpt, cursor, any]
tools:
  mcp: [SN-Query-Table, SN-Natural-Language-Search, SN-Assign-Incident]
  rest: [/api/now/table/incident, /api/now/table/sys_user_group]
  native: [Bash, Read, Write]
complexity: intermediate
estimated_time: 5-15 minutes
---

# Incident Triage Skill

## Overview
[What this skill accomplishes]

## Prerequisites
[Required access, permissions, or setup]

## Procedure
[Step-by-step instructions with decision points]

## Tool Usage
[How to use available tools — MCP, REST, or native]

## Best Practices
[Platform and ITIL best practices]

## Troubleshooting
[Common issues and solutions]

Platform Compatibility

Skills are designed to work across multiple AI platforms:

| Platform | Tool Access | Notes | |----------|-------------|-------| | Claude Code | MCP + Native | Full integration with platform MCP Server | | Claude Desktop | MCP only | Requires MCP server connection | | ChatGPT | REST/Actions | Use REST API procedures | | Cursor | Native + Extensions | IDE-based automation | | Custom Agents | Any | Adapt procedures to available tools |

Statistics

| Metric | Value | |--------|-------| | Total Skills | 184 | | Categories | 23 | | Platforms Supported | 5+ | | Live MCP Tools | 55 | | Docs-only MCP Tools | 6 |

MCP Tool Contract

The bundled Happy Platform MCP v5.1 contract contains exactly 55 live MCP tools. Docs-only startup exposes exactly six docs-only tools: the five documentation tools plus SN-Register-Instance.

Related Projects

• Happy Platform MCP — MCP server providing ServiceNow platform automation tools
• Happy Technologies — Enterprise AI solutions

License

Apache License 2.0 — see LICENSE for details.

Trademark Notice

Happy Platform Skills is a trademark of Happy Technologies LLC.

ServiceNow® is a registered trademark of ServiceNow, Inc. This project is not affiliated with, endorsed by, or sponsored by ServiceNow, Inc. All other trademarks are the property of their respective owners.

See NOTICE for full attribution and trademark information.