Hotel Team Skills for Claude

8 free Claude skills — one for every seat in your independent or small-chain hotel, plus a vibe coder to ship the direct-booking site.

Built by MSG2AI · AI Ambassador for hotel guests · ActionNotes for leadership meetings

What this is

Every independent and small-chain hotel (50–300 keys) runs on the same 8 roles — a GM, a Director of Rooms, a Revenue Manager, a Controller, an F&B Director, a Housekeeping/Rooms leader, a Director of Sales & Marketing, and (increasingly) someone technical to ship the website. Most of these hotels cover all eight roles with 4–6 people. These Claude skills give each role its own AI counterpart — trained on what that role actually does in a hotel, wired into the systems you already use (your PMS, RMS, channel manager, POS, Gmail, Google Drive), and fluent in the language of hotel economics (ADR, RevPAR, GOPPAR, TRevPAR, flow-through, USALI).

Install one skill or all eight. Each is self-contained. They share one knowledge base and one property JSON so they work together without you coordinating them.

New here? Skim mock/ for a fully worked example — a fictional 174-key Nashville hotel with 3 sample outputs per skill.

The 8 Skills

| Skill | Role | Persona | Key Capabilities | |---|---|---|---| | hotel-general-manager | General Manager / Director of Operations | Elena | Daily flash report, weekly ops review, USALI owner report, risk register, capex, asset-manager briefing | | hotel-front-office | Director of Rooms / Front Office | Marcus | Arrivals briefing, reservations triage, room blocking, walk strategy, upsells, concierge, rooming lists | | hotel-revenue-management | Revenue Manager | Priya | BAR ladder, restrictions (MLOS/CTA/CTD), weekly pickup & pace, comp-set/STR, channel mix, group displacement | | hotel-finance-controller | Controller / Director of Finance | David | Daily revenue audit, monthly USALI P&L, OTA reconciliation, AR/AP, payroll allocation, tax filings, cash flow | | hotel-food-beverage | Director of Food & Beverage | Sofia | BEOs, covers forecast, menu engineering, beverage/pour cost, banquet RevPASF, F&B P&L flash | | hotel-housekeeping-rooms | Director of Housekeeping / Rooms Division | Grace | Daily turnover sheet, inspection rubric, linen/supply pars, deep-clean rotation, work orders, PM calendar | | hotel-sales-marketing | Director of Sales & Marketing | Tomás | Group pipeline, RFP responses, marketing calendar, direct-booking strategy, OTA listing optimization, PR | | hotel-vibe-coder | Director of Digital / Vibe Coder | Noor | Hotel website, per-package landing pages, booking-engine integration, owner portal, press kit — ships to Vercel |

First step for every skill: a shared Knowledge Base

Every skill reads from — and writes to — one shared Knowledge Base for your property. Set this up first. It can live anywhere your team already keeps documents:

• Google Drive folder (most common)
• Dropbox / OneDrive / SharePoint / Box folder
• Notion workspace / database
• Local folder synced to any of the above

The skills expect this canonical structure (the General Manager skill creates it for you if you don't have one):

hotel-knowledge-base/
├── 01-property-brief/        ← hotel name, # keys, positioning, ownership
├── 02-brand-and-voice/       ← logos, colors, photography, tone, signature moments
├── 03-rooms-inventory/       ← room types, attributes, rate codes, suite plans
├── 04-channels-distribution/ ← OTAs, GDS, brand.com, direct, wholesale, group blocks
├── 05-rate-strategy/         ← BAR ladder, packages, corporate, group blocks, restrictions
├── 06-rooms-housekeeping/    ← turnover SOPs, deep-clean cadence, linen & supply pars
├── 07-fnb/                   ← outlets, BEOs, menu engineering, beverage, banquet
├── 08-finance-accounting/    ← USALI chart of accounts, DRA, AR/AP, payroll
├── 09-guests/                ← segments, loyalty, profiles, complaints, NPS, reviews
└── 10-msg2ai-export/         ← merged property.json for hello.msg2ai.xyz

Bootstrap from your hotel website (Firecrawl)

If you already have a hotel website, you don't need to fill the Knowledge Base by hand. The GM skill uses Firecrawl to crawl your site and extract structured information — room types, amenities, F&B outlets, location, photo URLs, brand voice, FAQs — and seed 01-property-brief/from-website.md, 03-rooms-inventory/, and 07-fnb/.

Prerequisites

Before installing, you need one of the following:

| Method | What you need | Best for | |---|---|---| | npx (Option 1) | Node.js 18+ | Quickest install — one command | | Plugin (Option 2) | Git + Claude Code | Namespaced, managed via /plugin | | Git clone (Option 3) | Git + Claude Code CLI | Full control, developer setup | | Claude.ai Projects (Option 4) | A Claude.ai account | Non-technical users, no install |

Installation

Option 1 — One command with npx (easiest)

npx hotel-team-skills install

The installer clones the skills into ~/.claude/skills/hotel-team-skills/ and they're immediately available in Claude Code.

npx hotel-team-skills list        # See all 8 skills
npx hotel-team-skills update      # Update to the latest version
npx hotel-team-skills uninstall   # Remove the skills

Option 2 — Claude Code Plugin

claude --plugin-dir /path/to/hotel-team-skills

Or clone first:

git clone https://github.com/msg2ai/hotel-team-skills.git
claude --plugin-dir ./hotel-team-skills

Option 3 — Git clone (manual)

git clone https://github.com/msg2ai/hotel-team-skills.git ~/.claude/skills/hotel-team-skills

Option 4 — Claude.ai Projects (no install)

1. Go to claude.ai, create a Project named after your hotel
2. Open any SKILL.md file in this repo, click Raw, copy everything
3. Paste into the project's "Project instructions" and save
4. Start chatting — the skill is now active in that project

Example prompts that "just work"

| When you say… | The skill that activates | What you get back | |---|---|---| | "Run today's daily flash report for the 9am standup" | General Manager | A one-pager: yesterday's Occ/ADR/RevPAR, today's arrivals/VIPs, risks, 3 decisions for you | | "Block rooms for the group and pre-block the rooming list" | Front Office | A validated rooming list, pre-blocked rooms, key packets prepped, billing routing clear | | "Score the displacement on a 110-room block next month" | Revenue Management | Displaced transient vs. group contribution — accept, adjust, or decline with the math | | "Build the BAR ladder for the next 30 days" | Revenue Management | A segmented BAR ladder + MLOS/CTA restrictions for compression nights | | "Generate the August USALI P&L close" | Finance & Controller | A USALI-format P&L, actual vs. budget vs. STLY, one-page exec summary | | "Reconcile last month's Booking.com and Expedia payouts" | Finance & Controller | Per-OTA reconciliation, commission check, variances surfaced | | "Build the BEO for the Saturday banquet for 420" | Food & Beverage | A complete banquet event order: guarantee, menu, set, AV, service, billing | | "Schedule today's turnovers — flag same-day-flip risk" | Housekeeping & Rooms | Today's turnover sheet with RA credits assigned and risk-flagged rooms | | "Respond to this corporate group RFP" | Sales & Marketing | A tailored 48-hour RFP response with availability, rate logic, F&B options | | "Ship the /weddings landing page to Vercel" | Vibe Coder | A live Vercel preview URL with package content, gallery, and planner CTA |

Skills also work together. When you ask the GM for the monthly asset-manager briefing, it pulls pace from Revenue, sales pipeline from Sales, ops health from Rooms / F&B / Housekeeping, and the financial flash from the Controller — you don't coordinate, they share the knowledge base and the property JSON.

Repository structure

hotel-team-skills/
├── README.md
├── LICENSE                                  ← MIT
├── CLAUDE.md                                ← guidance for Claude Code in this repo
├── package.json                             ← npm package config
├── bin/cli.js                               ← npx installer
├── .claude-plugin/plugin.json               ← Claude Code plugin manifest
├── docs/                                    ← supplementary docs
├── mock/                                    ← worked example: The Meridian Nashville (174 keys)
│   ├── property-portfolio.md
│   ├── README.md
│   └── outputs/                             ← 3 sample artifacts per skill (24 total)
├── hotel-general-manager/SKILL.md
├── hotel-front-office/SKILL.md
├── hotel-revenue-management/SKILL.md
├── hotel-finance-controller/SKILL.md
├── hotel-food-beverage/SKILL.md
├── hotel-housekeeping-rooms/SKILL.md
├── hotel-sales-marketing/SKILL.md
└── hotel-vibe-coder/SKILL.md

About MSG2AI & related projects

Building AI infrastructure for hotels, vacation rentals, events, and B2B operations.

• msg2ai.xyz — MSG2AI, the parent company
• AI Ambassador — SMS/WhatsApp guest concierge
• ActionNotes — AI-powered session and meeting capture
• Conference Team Skills — sister project: 8 Claude skills for conference organizing teams
• Vacation Rental Team Skills — sister project: 8 Claude skills for vacation-rental management offices
• Contact: [email protected]

License

MIT — free to use, modify, and redistribute. Attribution appreciated but not required.