JustRelate Ticketing SDK

Description

SDK for the functionality that is used from the JustRelate Customer Portal API. This includes tickets and user functionality.

Build package

To build the package run the following in your shell:

npm run build

Install

To install the package to your project run the following in your shell:

npm install jr-ticketing-sdk

JustRelate Customer Portal SDK and Scrivito Example App

Context

In your App.js you should include the following:

import {
  UserDataProvider,
  TicketingContextProvider,
  ErrorAPIProvider,
  ErrorNotification
} from "jr-customer-portal-sdk";

It could look for example like:

  <TicketingContextProvider>
    ...
  </TicketingContextProvider>

For Editing the ticket form with custom attributes and order

Import to ScrivitoExtensions

import "jr-ticketing-sdk/dist/ScrivitoExtensions";

Import to ScrivitoEditing

import "jr-ticketing-sdk/dist/ScrivitoEditing";

Environment Variables

In your webpack.config.js add the following to the EnvironmentPlugin:

JUST_RELATE_SITE_ORIGIN: "",
CUSTOMER_PORTAL_SDK_CDN_URL: "",
SCRIVITO_PRERENDER: "",
API_BASE_URL: "",
API_INSTANCE_ID: "",
API_DEPLOYMENT_STAGE: "",

Styles

In index.scss add the following:

@import "~jr-customer-portal-sdk/dist/cssBundle.css";

Proxy for local Development

In your .env add the following:

CUSTOMER_PORTAL_SDK_CDN_URL=https://jr-customer-portal-develop.justrelate.io

In your webpack.config.js add the following to the top:

const DEV_SERVER_PORT = 8080;
const API_TARGET_URL = "https://api.justrelate.com/";
const CDN_TARGET_URL = "https://jr-customer-portal-develop.justrelate.io";

And the following to the devServer:

proxy: {
  "/cdn": {
    secure: false,
    changeOrigin: true,
    target: CDN_TARGET_URL,
    onProxyReq(request) {
      request.setHeader(
        "X-JR-API-Location",
        `http://localhost:${DEV_SERVER_PORT}`
      );
    },
  },
  "/iam": {
    secure: false,
    changeOrigin: true,
    target: API_TARGET_URL,
    onProxyReq(request) {
      request.setHeader(
        "X-JR-API-Location",
        `http://localhost:${DEV_SERVER_PORT}`
      );
    },
  },
  "/portal": {
    secure: false,
    changeOrigin: true,
    target: API_TARGET_URL,
  },
  "/neoletter": {
    secure: false,
    changeOrigin: true,
    target: API_TARGET_URL,
  },
},

User profile header badge

There is a badge displaying information about the logged in user and offering some functionality like logout and language switch. It needs to be imported and included in some component, preferably a header:

import { UserProfile } from "jr-customer-portal-sdk";
…
<UserProfile />

Language redirect

There is a component that offers automated redirects to the preferred language of a user. It needs to be imported and included in some component that gets always rendered, for example a header:

import { LanguageRedirect } from "jr-customer-portal-sdk";
…
<LanguageRedirect />

Widgets/Components

There are the Tickets, Ticket List, History, Chat Page and Profile Page. These need to be added via the Scrivito Editor.