mcp-redhat-support

An MCP server for the Red Hat Support Case Management API. Lets AI assistants list, read, comment on, and manage Red Hat support cases.

Tools

| Tool | Description | |------|-------------| | listCases | List support cases with filtering by status, severity, and search string | | getCase | Get full details of a specific case | | getCaseComments | Get all comments on a case | | getCaseComment | Get a single comment by comment ID | | addCaseComment | Add a comment to a case | | getExternalTrackerUpdates | List external tracker updates (linked Jira/Bugzilla) on a case | | addNotifiedUsers | Add notified users to a case | | removeNotifiedUser | Remove a notified user from a case | | getCaseAttachments | List attachments on a case | | downloadAttachment | Download a case attachment to a local file | | uploadAttachment | Upload a local file as an attachment to a case | | deleteAttachment | Delete an attachment from a case | | createCase | Open a new support case | | updateCase | Update case fields (severity, status, consultant engaged, contact, etc.) | | closeCase | Close a case with an optional resolution comment | | getBusinessHours | Get Red Hat support business hours for a given timezone |

Prerequisites

• Node.js 18+
• A Red Hat offline API token (generate one here)

Configuration

Set your Red Hat offline API token in your shell profile:

export REDHAT_TOKEN="your-offline-token-here"

In enterprise environments, provide REDHAT_TOKEN through your secrets management solution (e.g. HashiCorp Vault, Kubernetes secrets, or your CI platform's secret variables) rather than shell profiles.

Gemini CLI

Add to ~/.gemini/settings.json:

{
  "mcpServers": {
    "redhat-support": {
      "command": "npx",
      "args": ["-y", "mcp-redhat-support"],
      "env": {
        "REDHAT_TOKEN": "$REDHAT_TOKEN"
      }
    }
  }
}

watsonx Orchestrate

# Add a connection for the Red Hat API token
orchestrate connections add --app-id "redhat-support"
orchestrate connections configure --app-id redhat-support --env draft --kind key_value --type team --url "https://access.redhat.com"
orchestrate connections set-credentials --app-id "redhat-support" --env draft -e REDHAT_TOKEN=your-offline-token-here

# Import the MCP toolkit
orchestrate toolkits import --kind mcp \
  --name redhat-support \
  --description "Red Hat Support Case Management" \
  --command "npx -y mcp-redhat-support" \
  --tools "*" \
  --app-id redhat-support

Claude Code

Add to ~/.claude/settings.json:

{
  "mcpServers": {
    "redhat-support": {
      "command": "npx",
      "args": ["-y", "mcp-redhat-support"],
      "env": {
        "REDHAT_TOKEN": "${REDHAT_TOKEN}"
      }
    }
  }
}

VS Code / Cursor

Add to .vscode/mcp.json in your workspace:

{
  "mcpServers": {
    "redhat-support": {
      "type": "stdio",
      "command": "npx",
      "args": ["-y", "mcp-redhat-support"],
      "env": {
        "REDHAT_TOKEN": "${REDHAT_TOKEN}"
      }
    }
  }
}

Authentication

The server exchanges your Red Hat offline API token for a short-lived bearer token via Red Hat SSO. Tokens are cached and refreshed automatically.

Related MCP Servers

• mcp-redhat-account - Account management
• mcp-redhat-knowledge - Knowledge Base search
• mcp-redhat-manpage - RHEL man pages
• mcp-redhat-subscription - Subscription management

License

MIT