n8n node for FlowbotAI

FlowbotAI Community Nodes for n8n

Overview

This package adds FlowbotAI integration to n8n, the open-source automation platform.
It lets you receive events from FlowbotAI and work with your support data (agents, tickets, etc.) directly inside n8n workflows — without writing custom HTTP requests every time.

With these nodes you can:

• Subscribe to FlowbotAI webhooks and trigger n8n instantly when something happens (new ticket, ticket update, etc.).
• Fetch agents / contacts from FlowbotAI.
• Create or update support tickets in FlowbotAI from any workflow.
• Pass FlowbotAI data forward to email, Slack, CRM (including Zoho CRM, Jira, Salesforce, HubSpot, etc.), and other business tools.

Goal: make it easy for support / success teams to automate workflows around FlowbotAI without coding.

Features

Triggers

• Flowbot Ticket Updated Trigger
  Fires in n8n when a ticket is updated in FlowbotAI (status change, new message, assignment, etc.).

• FlowbotAI New Ticket Trigger
  Fires when a new ticket is created in FlowbotAI.

Technical Documentation

Integration Flow

This integration automates the creation and linking of a FlowbotAI tool with an agent for ticket creation and update.

How It Works

• Create/Update Ticket:
  When you select "Create Ticket" or "Update Ticket" in n8n, you can press Execute Step to preview sample data fields. After specifying the agent list and tool name, pressing Execute Step again returns a structured JSON response with ticket details.

Authentication

Users must configure the FlowbotAI API credentials in n8n with the following required field:

• API Key: Your FlowbotAI API key for authentication

To set up credentials:

1. In n8n, go to Credentials and create a new FlowbotAI credential
2. Enter your API Key
3. Test the connection to ensure it works

The credentials are used by all FlowbotAI nodes to:

• Authenticate with your FlowbotAI backend
• Verify webhook subscriptions

Under the Hood

• Webhook Subscription:
  When you subscribe via the trigger node, the backend creates a webhook subscription linking your FlowbotAI tool and webhook URL.
• Event Delivery:
  When an agent is called during a workflow (e.g., incoming call or message), and a ticket is created or updated, the backend sends event data to your n8n workflow.
• Verification:
  The webhook includes internal verification.
  Only requests with the correct authentication header and required fields generated by FlowbotAI are accepted.

Webhook Request/Response Examples

Ticket Creation

Request Example:

{
  "contact": "TestContact",
  "email_contact": "[email protected]",
  "subject": "Ticket created",
  "description": "Updated"
}

Ticket Update

Request Example:

{
  "ticket_number": "0425",
  "contact": "TestContact",
  "email_contact": "[email protected]",
  "subject": "Ticket updated",
  "description": "Updated"
}

Headers for Verification

FlowbotAI webhooks require authentication headers. Only requests with valid headers and payload structure are processed by the n8n node.

Typical Use Cases

• Auto-create a FlowbotAI ticket from an inbound email or web form.
• Notify Slack/Telegram when a VIP ticket changes to Escalated.
• Auto-assign new tickets to the "on-duty" agent and log that to Google Sheets.
• Send conversation transcripts to CRM systems such as Zoho CRM, Jira, Salesforce, HubSpot, or to a data warehouse.
• Sync ticket updates with external project management tools (e.g., Jira) or customer databases (e.g., Zoho CRM).

Requirements

To use these nodes you need:

1. A FlowbotAI account
2. API Key - Generated in your FlowbotAI account settings
3. Self-hosted n8n or n8n cloud instance that allows installing community nodes from npm

Node.js 18+ and n8n v1.0.0+ are required for these community nodes.

Configuration

Setting up FlowbotAI Credentials

1. In your n8n instance, go to Credentials in the left sidebar
2. Click Add Credential and search for FlowbotAI
3. Fill in the required field:

• API Key: Your FlowbotAI API key

4. Click Save and test the connection

All FlowbotAI nodes in your workflows will use these credentials automatically.

Important Notes:

• No environment variables or .env files are needed - all configuration is managed through n8n credentials

Installation

Option 1: Install via n8n UI (self-hosted n8n)

1. Open your n8n instance.
2. Go to Settings → Community Nodes.
3. Add the package name:
   n8n-nodes-flowbotai
4. Confirm installation and restart if n8n asks.

Option 2: Install manually with npm

If you run n8n from source / Docker with custom extensions:

cd /path/to/your/n8n
npm install n8n-nodes-flowbotai