n8n-nodes-genesys-cloud-mcp-plus

🚀 n8n Community Node for Genesys Cloud MCP Plus

A comprehensive n8n community node providing 15 powerful tools for Genesys Cloud contact center analytics, real-time monitoring, and intelligent conversation analysis.

🌟 Features

📊 Historical Analytics (8 Tools)

• Search Queues - Find routing queues by name with wildcard support
• Query Queue Volumes - Compare conversation volumes across queues
• Sample Conversations by Queue - Get representative conversation samples
• Voice Call Quality - Analyze MOS scores and call quality metrics
• Conversation Sentiment - Sentiment analysis across interactions
• Conversation Topics - Extract business topics and intents
• Conversation Transcripts - Full conversation transcripts with timestamps
• Search Voice Conversations - Voice-specific conversation search

⚡ Real-Time Monitoring (3 Tools)

• Real Time Queue Status - Live queue metrics and agent availability
• Real Time Agent Presence - Current agent status and routing state
• Live Conversation Monitoring - Monitor ongoing customer interactions

🏷️ Analytics & Insights (4 Tools)

• Wrap Up Code Analytics - Understand interaction types and volumes
• Agent Media Type Performance - Agent performance by media type
• Agent Status Monitoring - Agent directory and workforce information
• Enhanced Conversation Search - Multi-media conversation search

📋 Supported Media Types

• 📞 Voice calls
• 💬 Chat interactions
• 📧 Email conversations
• 📱 SMS/Text messaging
• 🤖 Bot interactions
• 📹 Video calls
• 🌐 Social media interactions
• 📞 Callback requests

🛠️ Installation

NPM Installation

npm install n8n-nodes-genesys-cloud-mcp-plus

Manual Installation

git clone https://github.com/amrhero911/n8n-nodes-genesys-cloud-mcp-plus.git
cd n8n-nodes-genesys-cloud-mcp-plus
npm install
npm run build

⚙️ Configuration

Credentials Setup

1. Go to your n8n instance
2. Navigate to Settings → Credentials
3. Add new credential: "Genesys Cloud MCP Plus API"
4. Configure with your Genesys Cloud credentials:
   • Region: Select your Genesys Cloud region
   • Client ID: Your OAuth Client ID
   • Client Secret: Your OAuth Client Secret

Supported Regions

• mypurecloud.com (Americas - US East)
• mypurecloud.de (EMEA - Europe)
• mypurecloud.ie (EMEA - Ireland)
• mypurecloud.com.au (APAC - Australia)
• mypurecloud.jp (APAC - Japan)
• cac1.pure.cloud (Americas - Canada)
• euw2.pure.cloud (EMEA - UK West)
• euc2.pure.cloud (EMEA - UK Central)
• aps1.pure.cloud (APAC - Asia Pacific South)
• apne2.pure.cloud (APAC - Asia Pacific Northeast 2)
• apne3.pure.cloud (APAC - Asia Pacific Northeast 3)
• sae1.pure.cloud (Americas - South America)
• usw2.pure.cloud (Americas - US West)
• mec1.pure.cloud (EMEA - Middle East)

OAuth Permissions Required

Your OAuth client needs these permissions:

• analytics:conversationAggregate:view
• analytics:conversationDetail:view
• routing:queue:view
• users:basic:view
• presence:basic:view
• speechandtextanalytics:data:view

🚀 Usage

Node Operations

1. Search Queues

Find routing queues by name with wildcard support.

• Queue Name: Queue name or pattern (supports wildcards like Support)
• Page Size: Number of results per page (max 500)

2. Query Queue Volumes

Compare conversation volumes across queues.

• Queue IDs: Comma-separated list of queue IDs (max 300)
• Start Date: Start date for the query period
• End Date: End date for the query period

3. Sample Conversations by Queue

Get conversation samples from specific queues.

• Queue ID: Single queue ID to get conversation samples from
• Start Date: Start date for the query period
• End Date: End date for the query period

4. Voice Call Quality

Analyze voice call quality metrics (MOS scores).

• Conversation IDs: Comma-separated list of conversation IDs (max 100)

5. Conversation Sentiment

Analyze sentiment across conversations.

• Conversation IDs: Comma-separated list of conversation IDs (max 100)

6. Conversation Topics

Extract conversation topics and intents.

• Conversation ID: Single conversation ID

7. Conversation Transcript

Get full conversation transcripts.

• Conversation ID: Single conversation ID

8. Enhanced Conversation Search

Multi-media conversation search across all channels.

• Start Date: Start date for the query period
• End Date: End date for the query period
• Phone Number: Phone number to filter conversations (optional)
• Media Types: Media types to filter by (optional)

9. Agent Media Type Performance

Analyze agent performance by media type.

• Start Date: Start date for the query period
• End Date: End date for the query period
• Agent IDs: Comma-separated list of agent IDs (optional)
• Include Media Breakdown: Include detailed performance breakdown
• Page Size: Number of agents to include in results

10. Real Time Queue Status

Monitor live queue metrics and agent availability.

• Queue IDs: Comma-separated list of queue IDs to monitor (max 100)

11. Real Time Agent Presence

Track agent availability and routing status.

• Agent IDs: Comma-separated list of agent IDs (optional, max 100)

12. Live Conversation Monitoring

Monitor active customer interactions.

• Queue IDs: Comma-separated list of queue IDs to monitor (max 50)
• Max Results: Maximum number of conversations to return

13. Wrap Up Code Analytics

Analyze interaction types and volumes by wrap-up codes.

• Start Date: Start date for the query period
• End Date: End date for the query period
• Queue IDs: Comma-separated list of queue IDs to filter by (optional)
• Wrap Up Codes: Comma-separated list of specific wrap-up codes (optional)

14. Agent Status Monitoring

Monitor agent directory and workforce information.

• Agent IDs: Comma-separated list of agent IDs (optional, max 100)
• Include Inactive: Include inactive/disabled agents in results
• Page Size: Number of agents to include in results

15. Search Voice Conversations

Search specifically for voice conversations.

• Start Date: Start date for the query period
• End Date: End date for the query period
• Phone Number: Phone number to filter conversations (optional)

🔍 Example Workflows

Business Intelligence Dashboard

1. Search Queues → Find relevant queues
2. Query Queue Volumes → Get conversation volumes
3. Wrap Up Code Analytics → Analyze interaction types
4. Agent Media Type Performance → Assess agent efficiency

Real-Time Operations Monitor

1. Real Time Queue Status → Monitor current queue state
2. Real Time Agent Presence → Track agent availability
3. Live Conversation Monitoring → Monitor active interactions

Quality Assurance Review

1. Sample Conversations by Queue → Get conversation samples
2. Voice Call Quality → Check call quality scores
3. Conversation Sentiment → Assess customer satisfaction
4. Conversation Topics → Extract discussion topics

🛡️ Enterprise Features

• 🔒 Secure Authentication - OAuth 2.0 with client credentials
• 🌍 Multi-Region Support - Works with all Genesys Cloud regions
• 📊 Comprehensive Analytics - 15 different analytical perspectives
• ⚡ Real-Time Data - Live monitoring capabilities
• 🔧 Production Ready - Error handling, logging, and retry logic

📖 Documentation

• Genesys Cloud API Documentation
• n8n Community Nodes Guide

👥 Authors & Contributors

Original MCP Server Author

Lucas Woodward - MakingChatbots.com

• Created the foundational MCP server with 8 core analytics tools

n8n Community Node Developer

Amr Khalil

• Transformed MCP server into comprehensive n8n community node
• Added 7 additional tools and enhanced existing functionality
• Implemented proper n8n integration and error handling

🤝 Contributing

1. Fork the repository
2. Create a feature branch
3. Make your changes
4. Add tests for new functionality
5. Submit a pull request

📝 License

ISC License - see LICENSE for details.

🔗 Links

• GitHub Repository
• NPM Package
• MakingChatbots.com

📞 Support

For issues, questions, or feature requests:

• GitHub Issues: Report here
• Documentation: Check the README for usage details

Built with ❤️ for the n8n and Contact Center Community