WhatsApp CRM, Marketing, API Gateway & Cart Recovery by OnlineLiveSupport for n8n

A premium, robust n8n Community Node that integrates the WhatsApp CRM, Marketing, API Gateway, and Cart Recovery platform by OnlineLiveSupport.com directly into your n8n automation workflows.

With this node, you can send WhatsApp messages via your QR-connected WhatsApp number, automate customer notifications, recover abandoned Shopify carts, run targeted marketing campaigns, and dispatch rich media messages — all programmatically from inside n8n.

🚀 Key Features

• Send Text Messages: Send plain text WhatsApp messages to any recipient instantly.
• Send Images: Share images with optional captions via direct URL.
• Send Videos: Send video files with optional captions via direct URL.
• Send Audio: Deliver audio messages (AAC format) to recipients.
• Send Documents: Share PDFs and other documents with optional captions.
• Share Locations: Send GPS coordinates with a custom title.
• QR Code Connection: Uses your personal WhatsApp account — no Meta Business approval required.
• Production Ready: Connects directly to the global cloud platform at https://crm.onlinelivesupport.com.

📦 Installation

To install this node inside your self-hosted or cloud n8n instance:

1. Log into your n8n Dashboard.
2. Navigate to Settings → Community Nodes.
3. Click Install a Node (or Install community node).
4. Enter the package name:

   n8n-nodes-whatsapp-crm-marketing

5. Agree to the terms and click Install.

🔑 Configuration & Connection Guide

Connecting your OnlineLiveSupport CRM account to n8n is extremely simple. Follow this step-by-step onboarding guide:

Step 1 — Connect your WhatsApp via QR Code

1. Log in to your OnlineLiveSupport CRM account: Sign In / Sign Up
2. From your CRM Dashboard, go to Add WhatsApp by QR → Add Device
3. Scan the generated QR code from your WhatsApp mobile app to link your phone

Step 2 — Retrieve your API Token

1. After connecting your WhatsApp, go to the REST API tab
2. Copy your API Token from that page

Step 3 — Create Credentials in n8n

In n8n, create a new WhatsApp CRM API credential with:

| Field | Value | |---|---| | API Key | Paste your API Token copied from the REST API tab | | CRM Base URL | https://crm.onlinelivesupport.com (pre-filled by default) |

Step 4 — Find your WhatsApp "From" Number

• Go to your Devices Panel to see your active connected WhatsApp numbers
• Use the number (with country code, e.g. +1234567890) as the From Number field in the node

🛠️ Actions & Parameters

Send Message

Sends a WhatsApp message from your connected QR WhatsApp number.

| Parameter | Required | Description | |---|---|---| | From Number | ✅ | Your connected WhatsApp number with country code (e.g. +1234567890) | | Send To | ✅ | Recipient's phone number with country code (e.g. +9876543210) | | Message Type | ✅ | Type of message: Text, Image, Video, Audio, Document, or Location |

Message Type — Content Fields:

| Type | Fields | |---|---| | Text | Message Text | | Image | Image URL, Caption (optional) | | Video | Video URL, Caption (optional) | | Audio | Audio URL (AAC format) | | Document | Document URL, Caption (optional) | | Location | Latitude, Longitude, Title (optional) |

📖 Usage Examples

Send a Text Message

From Number: +1234567890
Send To:     +9876543210
Type:        Text
Text:        Hello! Your order has been shipped 🚚

Send an Order Image

From Number: +1234567890
Send To:     +9876543210
Type:        Image
Image URL:   https://yourstore.com/order-receipt.jpg
Caption:     Here is your order receipt. Thank you! 🎉

Share a Store Location

From Number: +1234567890
Send To:     +9876543210
Type:        Location
Latitude:    37.7749
Longitude:   -122.4194
Title:       Our Store — San Francisco

🔗 Resources

• 🌐 Platform: crm.onlinelivesupport.com
• 📋 REST API Settings: wa-qr-rest-api
• 📱 Devices Panel: wa-qr-connect
• 📦 npm Package: n8n-nodes-whatsapp-crm-marketing

🆘 Support & Contact

Need help getting set up or have questions? Our team is here to help!

• 📬 Contact Us: onlinelivesupport.com/contact
• 🌐 Website: onlinelivesupport.com
• 💬 CRM Support: Available directly inside your CRM dashboard

📄 License

This integration is licensed under the MIT License. Distributed by OnlineLiveSupport.com.