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nodeticket

v2026.3.1

Published

Node.js help desk ticketing system with osTicket database interoperability

Vulnerabilities

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  • 0Medium
  • 0Low

Links

Maintainers

fingerskierfingerskier

Keywords

helpdeskticketingsupportosticketcustomer-service

Readme

nodeticket

Node.js server that interoperates with existing osTicket v1.8+ databases

Core Concepts

Actors

  • Customers
  • Staff
  • Agents
    • the silent bureaucrats who enforce rules and route work
    • could be algorithmic or intelligent
  • Administrators
    • define and configure the system

Actions

  • create ticket
  • classify & categorize a ticket
  • assign a ticket
  • communicate
    • add external/internal messages
    • change the status of a ticket
  • close a ticket

Entities

  • Tickets
  • Users
  • Messages