React Actions Chat Support

Companion package for react-actions-chat that adds reusable support-desk flows for both customers and admins.

Installation

npm install react-actions-chat react-actions-chat-support

What It Includes

• createSupportUserFlow
• createSupportAdminFlow
• createInMemorySupportFlowAdapter

The package ships a shared adapter contract plus an in-memory implementation so you can prototype ticketing, ticket queue review, live-chat queue review, two-sided live-chat transcripts, assignment, and resolution flows without wiring a backend first.

User flows show capability-driven entry actions: start a ticket, start a live chat, and view existing tickets when tickets exist. Live-chat requests collect an initial customer message, keep the customer input locked until an agent joins, and expose persistent end-chat actions. Admin flows let agents join live chats, reply through the shared input, and inject persistent live-chat actions. Ticket review stays focused on ticket triage: assign to yourself or a named agent, raise priority, reply, inspect activity, resolve, or return to admin options. Async adapter and callback operations use the core chat loading indicator when database reads or writes stay pending long enough to need feedback.

Both user and admin flows are designed to be extended instead of forked. Host applications can pass:

• callbacks to override any adapter operation one method at a time
• validation to customize support input rules
• labels and requestInputs to change button copy, prompts, placeholders, validators, input modes, file-upload settings, abort labels, timeout/cooldown behavior, and request-button styling
• formatters to replace the markdown rendered for queues, tickets, transcripts, completion states, and opening messages
• filterOptions to add optional, configurable filter buttons for admin ticket queues, admin assigned work, admin live-chat queues, and customer ticket lists using backend filters, local predicates, or both
• paged ticket-list responses so customer ticket lists and admin queues can keep fetching when a backend returns only part of a larger result set
• behavior to adjust queue limits, recent-activity limits, live-chat send/open predicates, priority order, status transitions, queue button variants, assigned-work filters, and live-chat requeue math
• customizeButtons to replace, remove, or append buttons for each flow slot
• liveChatPersistentButtons or the live-chat-persistent button slot to extend or replace persistent live-chat actions

Admin ticket priority is set through the shared input dropdown.

The in-memory adapter is also configurable through factories for ticket references, message IDs, live-chat IDs, timestamps, default statuses and priorities, customer matching, queue status filters, queue positions, estimated wait times, and sorting.